Job summary
Applications are invited from suitably qualified and experienced candidates for the role of Administration Officer to support two Secure Wards based with Sycamore Unit at the Northgate Park, Morpeth.
Main duties of the job
The post-holder will be part of ateam of admin which supports the multi-disciplinary clinical teams.
The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Team Lead / Administration Manager / Ward Manager to ensure a comprehensive, high quality administrative service to the team at all times.
A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role. The post will be based within a ward environment.
About us
CNTW is a Trust who care about employees, there are good support systems in place for those who need it. Our Trust offers opportunities and there is room for development if the post holder would like to develop.
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Key skills required for this post:
- Experience in a customer / patient and service user focused environment
- Proven high level of organisational skills
- Excellent communication and interpersonal skills both written and vernal
- Accurate typing/keyboard skills and experience of typing live into RIO or equivalent Electronic Patient Health Record System
- Minute taking experience specifically clinical based meetings i.e. CCRs, CTRs, Multidisciplinary and professional discussions.
- Diary management
- A good understanding of Electronic Patient Health Record Systems
- Extensive experience of Microsoft Word/Office packages
- Ability to be self-directed, motivated and be able to contribute positively within a team
The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service.
Individuals should hold the required level of qualifications outlined in the essential criteria of the personal specification in the job description. If you do not meet this criteria you may not be shortlisted.
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 22nd February 2024
Closing date : 7th March 2024
We welcome your application.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Key skills required for this post:
- Experience in a customer / patient and service user focused environment
- Proven high level of organisational skills
- Excellent communication and interpersonal skills both written and vernal
- Accurate typing/keyboard skills and experience of typing live into RIO or equivalent Electronic Patient Health Record System
- Minute taking experience specifically clinical based meetings i.e. CCRs, CTRs, Multidisciplinary and professional discussions.
- Diary management
- A good understanding of Electronic Patient Health Record Systems
- Extensive experience of Microsoft Word/Office packages
- Ability to be self-directed, motivated and be able to contribute positively within a team
The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service.
Individuals should hold the required level of qualifications outlined in the essential criteria of the personal specification in the job description. If you do not meet this criteria you may not be shortlisted.
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 22nd February 2024
Closing date : 7th March 2024
We welcome your application.
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Person Specification
Education and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
- Audio Typing qualification or demonstrable equivalent experience
- General level of education to O-Level/ GCSE or equivalent
Knowledge and Experience
Essential
- Knowledge of NHS Policies and Procedures
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Good working knowledge of office procedures
- Previous secretarial/clerical experience
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
- Good organisational and planning skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
