Job summary
Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC?
If you answered yes, we would love to hear from you - come and join our team.
Applications are invited from suitably qualified and experienced administrative candidates for the position of Administration Assistant to work within the Centre for Specialist Psychological Therapies at Benfield House on the grounds of Walkergate Park in Newcastle for a 6 month period.
Benfield House is the team base for a diverse number of services including the Personality Disorder Hub Team, Northern Region Gender Dysphoria Service and Specialist Psychological Therapies. The successful applicant will work in the reception, meeting and greeting patients and visitors to the Centre from a diverse community.
The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.
Please get in touch - we look forward to hearing from you.
Main duties of the job
The main duties of the role will be:
- Reception duties i.e. greeting all patient, carers and visitors to the service.
- Handling routine enquiries via telephone, email or face to face.
- Creating appointment letters in line with service procedures.
- Processing internal/external mail.
- Scanning, uploading, photocopying and filing documentation.
The successful candidate should:
- Have a good general level of education including a pass in Maths and English.
- Have knowledge and experience of Microsoft packages, particularly Outlook and Word as they will be using these on a daily basis.
- Be flexible, show initiative, able to multi task and be adaptable to the needs of the role, team and service.
- Ideally have experience of working within an administrative role or setting.
- Be able to demonstrate a sensitive, non-judgmental approach to the client group and have an understanding of confidentiality and data protection regulations.
- Have good planning and organisational skills and the ability to communicate effectively in a pleasant and approachable manner.
- Be confident and motivated to work on their own with constant support and contact with the larger admin team based at Newcastle.
The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please refer to the attached generic job description outlining duties of a Band 2 Administration Assistant
Advertising date : 12th February 2024
Closing date : 19th February 2024
We welcome your application.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please refer to the attached generic job description outlining duties of a Band 2 Administration Assistant
Advertising date : 12th February 2024
Closing date : 19th February 2024
We welcome your application.
Person Specification
Education and Qualifications
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
- NVQ Level 2 in Business Administration and/or Customer Service
- Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Undertake repetitive tasks whilst maintaining attention to detail and able to input data accurately and efficiently
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers and demonstrates good customer care skills at all times
- Good working knowledge of office procedures with good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
- Ability to maintain and update patient information database(s)
Experience
Essential
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls
Desirable
- Experience using stock ordering and/or petty cash systems
- Experience of working with paper-based and electronic filing systems
Person Specification
Education and Qualifications
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
- NVQ Level 2 in Business Administration and/or Customer Service
- Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Undertake repetitive tasks whilst maintaining attention to detail and able to input data accurately and efficiently
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers and demonstrates good customer care skills at all times
- Good working knowledge of office procedures with good organisational and planning skills using own initiative
Desirable
- Knowledge of working in an NHS environment
- Ability to maintain and update patient information database(s)
Experience
Essential
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls
Desirable
- Experience using stock ordering and/or petty cash systems
- Experience of working with paper-based and electronic filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Benfield House on the grounds of Walkergate Park
Benfield Road
Newcastle upon Tyne
NE6 4PF
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
