Job summary
Applications are invited from suitably qualified and experienced candidates for a Band 4 Admin Team Lead with the Northumberland Recovery Partnership and North Tyneside Recovery Partnership, based at Greenacres, Ashington, Northumberland
The post is full-time working Monday-Friday
The post holder will be expected to participate in late clinic admin cover
The post holder should have access to their own transport as there are elements of travel between sites
Main duties of the job
The post holder will report directly to the Admin Manager and work closely with Clinical Leads, Clinical Manager, admin and wider clinical staff on a day to day basis
The post holder will provide leadership and support to the admin teams throughout Northumberland Recovery Partnership and North Tyneside Recovery Partnership (Ashington, Blyth, Berwick and Wallsend)
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career
Job description
Job responsibilities
To ensure all necessary information, resources and information is available in a timely manner
To ensure patient information and national performance data is captured on relevant database systems to enable high quality and timely reporting
To travel as required across sites to deliver face-to-face supervisions, appraisals, etc to admin staff as required
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
Job description
Job responsibilities
To ensure all necessary information, resources and information is available in a timely manner
To ensure patient information and national performance data is captured on relevant database systems to enable high quality and timely reporting
To travel as required across sites to deliver face-to-face supervisions, appraisals, etc to admin staff as required
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
Person Specification
Education and qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing NVQ Level 3 Business Administration
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Audio Typing qualification or demonstrable equivalent experience
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information Personal Characteristics
Desirable
- Proven expereince of supporting a team
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Person Specification
Education and qualifications
Essential
- OCR/RSA Level 3 qualification or equivalent in Word/Text Processing NVQ Level 3 Business Administration
- General level of education to O-Level/ GCSE or equivalent
Desirable
- Audio-typing qualification
- Level 3 in Customer Care (or equivalent)
Knowledge and Experience
Essential
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
- Audio Typing qualification or demonstrable equivalent experience
- Working knowledge of Microsoft applications, including e-mail communication
- Ability to maintain and update Patient Information Systems e.g. RiO
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Good working knowledge of office procedures
- Knowledge of NHS procedures and Policies
- Previous NHS administrative experience
- Experience of data collection and analysis
- Good organisational and planning skills
Desirable
- Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
- Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
- Experience using stock ordering systems and petty cash systems
Skills and Competencies
Essential
- Excellent communication and interpersonal skills, both verbal and written
- Note-taking skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
- Discrete in handling confidential and sensitive information Personal Characteristics
Desirable
- Proven expereince of supporting a team
Personal Characteristics
Essential
- Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
Essential
- Able to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
