Job summary
An opportunity has arisen for a full-time (37.5 hours per week) permanent Band 3 administrator to join our established team in North Cumbria as an Administrative Officer. This is a North Cumbria county-wide service and therefore the base is flexible which will be discussed at interview (Penrith, Carlisle or Workington). This service is an 8am - 8pm service with the possibility of some weekend work.
The post-holder will work within the NHS North Cumbria Talking Therapies Service. The service provides evidence-based psychological therapies, as recommended by the National Institute for Health and Care excellence (NICE), for individuals with common mental health problems such as mild to moderate depression, anxiety disorders (e.g. PTSD, GAD, panic disorder, health anxiety and OCD) and mild bulimia.The successful candidate will also support the development of the North Cumbria Asylum Seekers Service which is an exciting new service. This will involve the organisation of interpreters along with other administrative duties linked to the introduction of the new team.
Main duties of the job
- Arranging Interpeter assisted appointments, booking interpreters, arranging for correspondence to be translated into various languages.
- Undertake a range of secretarial duties, including copy typing, arranging appointments, maintaining diaries, liaison with clients and arranging meetings and the agendas for these as required.
- Taking telephone calls from clients/referrers/queries from other agencies and the public, inputting data into our information systems.
- Adding referrals to our services information system.
- Open and action postal and electronic mail as appropriate and bringing forward relevant correspondence, notes and reports as required.
- Support during periods of high demand colleagues within the 'admin hub'
- File documents and reports as appropriate and maintain records on behalf of the NHS North Cumbria Talking Therapies service and North Cumbria Asylum Seeker Service. Ensure confidentiality and safe custody of all records, filing all relevant documentation in correct order (manually and electronically).
- Maintain and collate, as necessary, data for the NHS North Cumbria Talking Therapies service and North Cumbria Asylum Seeker Service with guidance from the Admin Team Supervisor.
- Attend admin meetings and take minutes for these as required.
- Update Service information leaflets, policies and protocols as required.
- Be prepared to work flexibly around the operating hours of the 'admin hub'.
- Provide day to day support to the admin team.
About us
Benefits of joining our team:
- Staff benefits including pension, discounts and staff support services.
- Flexible working opportunities
- Generous maternity, paternity and adoption leave for eligible staff
- Relocation package for eligible staff
- Annual leave entitlement of 27 days per year for new starters increasing to 29 days after 5 years of service and 33 after 10 years of service plus bank holidays.
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 10th August 2023
Closing date : 24th August 2023
We welcome your application.
Job description
Job responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.
Please find attached job description for full details.
Advertising date : 10th August 2023
Closing date : 24th August 2023
We welcome your application.
Person Specification
Educational and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and or demonstrable relevant experience) eg NVQ Level 3 in Business administration
- General level of education in Maths and English to O-Level/GCSE or equivalent
Desirable
- NVQ Level 3 in Customer Care
Knowledge and Experience
Essential
- Previous Secretarial/clerical experience
- Good working knowledge of Microsoft Office Applications
- Good working knowledge of office procedures
- Ability to maintain and update patient information systems eg RiO
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Knowledge of NHS policies and procedures
- Experience of working with medical records
Skills and Competences
Essential
- Excellent communiation and interpersonal skills, both verbal and written
- Excellent organisational and planning skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads
- Occasional requirement to cover other areas in staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Person Specification
Educational and Qualification
Essential
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and or demonstrable relevant experience) eg NVQ Level 3 in Business administration
- General level of education in Maths and English to O-Level/GCSE or equivalent
Desirable
- NVQ Level 3 in Customer Care
Knowledge and Experience
Essential
- Previous Secretarial/clerical experience
- Good working knowledge of Microsoft Office Applications
- Good working knowledge of office procedures
- Ability to maintain and update patient information systems eg RiO
- Ability to uphold confidentiality at all times
- Able to prioritise and plan own workload
Desirable
- Knowledge of NHS policies and procedures
- Experience of working with medical records
Skills and Competences
Essential
- Excellent communiation and interpersonal skills, both verbal and written
- Excellent organisational and planning skills
Desirable
Role/Team Specific Requirements
Essential
- Flexible attitude to cope with fluctuating workloads
- Occasional requirement to cover other areas in staff absence
Personal Characteristics
Essential
- Discrete in handling confidential and sensitive information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
CNTW NHS Foundation Trust
Address
Role can be based at either: Portland Square, Carlisle, Elmwood, Penrith, Lilyhall, Workington
Carlisle I Penrith I Workington
CA11 8JA
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)
