Job summary
The Family Liaison officer post is a new initiative within the Trust and will be a fantastic opportunity for a dynamic, motivated and passionate candidate to develop and shape the role within the service. The role of the Family liaison Officer (FLO) is to support families and carers through the investigation process that follows a serious incident related to a service user. The purpose of the role is to ensure families and carers are treated with compassion and professionalism in respect to their individual needs. The role requires the highest degree of sensitivity, communication and integrity and will include the provision of support to newly bereaved individuals some of whom may be deeply distressed. The post holder will be the main point of contact for individual families and carers and will work closely with the Investigating officer assigned to the incident. The post holder will ensure that the family's needs are met with regard to the provision of timely and accurate information during the investigation, openness and transparency and to reflect the level of involvement they wish to have in the investigation. A key aspect of the role will be to develop and present anonymised case studies, training programmes, learning tools, events, workshops and best practice guidance in partnership with families where appropriate. This will enable all clinical services to learn and improve their communication and engagement with families and carers.
Main duties of the job
The role of the Family Liaison Officer (FLO) is to support families and carers through the investigation process that follows a serious incident related to a service user.
The purpose of the role is to ensure families and carers are treated with compassion and professionalism in respect to their individual needs. The role requires the highest degree of sensitivity, communication and integrity and will include the provision of support to newly bereaved individuals some of whom may be deeply distressed.
The post holder will be the main point of contact for individual families and carers and will work closely with the Investigating officer assigned to the incident. This will include agreeing methods and timing of communication with family members which may include face to face meetings, telephone calls and email correspondence. This will ensure that the family's needs are met with regard to the provision of timely and accurate information during the investigation, openness and transparency and to reflect the level of involvement they wish to have in the investigation.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 6th December 2022
Closing date : 27th December 2022
We welcome your application.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 6th December 2022
Closing date : 27th December 2022
We welcome your application.
Person Specification
Education and Qualification
Essential
- To be educated to Masters level or a relevant clinical / professional qualification.
- Five years post qualification experience.
- Excellent management / leadership skills.
- Evidence of continuing professional or managerial development.
- Good understanding and working knowledge of the Serious Incident Framework (March 2015) and an awareness of the PSIRF that is due to be launched in 2022.
Desirable
- Teaching qualification
- Root Cause Analysis training
- Human Factors training
- Family Liaison Officer training
Knowledge and Experience
Essential
- Interpretation and implementation of national strategies into local initiatives.
- Ability to provide specialised advice to clinical and non-clinical areas on service development and re-design initiatives in line with the Trust's business.
- A good working knowledge of the requirements of clinical service delivery in Inpatient, Community and Specialist services. This will include the performance management agenda in the NHS and clinical governance, and the needs of service users across the Trust.
Desirable
- A thorough understanding of the NHS Modernisation Programme.
- Knowledge and experience on NHS business planned process.
- Thorough working knowledge of the requirements of the Inpatient, Community and Specialist services including performance management within the NHS, integrated governance and the needs of all service users and carers
Skills and Competencies
Essential
- Excellent communication skills
- Excellent telephone manner
- Able to organise own work
- Formal report writing skills
- Able to work independently as well as a member of a team
- Ability to remain calm in emotionally challenging situations
- Proficient decision maker
- Strong analytical skills relating to clinical information to inform investigation reports
- To present reports which may be contentious in a challenging context i.e. internally and externally
Desirable
Person Specification
Education and Qualification
Essential
- To be educated to Masters level or a relevant clinical / professional qualification.
- Five years post qualification experience.
- Excellent management / leadership skills.
- Evidence of continuing professional or managerial development.
- Good understanding and working knowledge of the Serious Incident Framework (March 2015) and an awareness of the PSIRF that is due to be launched in 2022.
Desirable
- Teaching qualification
- Root Cause Analysis training
- Human Factors training
- Family Liaison Officer training
Knowledge and Experience
Essential
- Interpretation and implementation of national strategies into local initiatives.
- Ability to provide specialised advice to clinical and non-clinical areas on service development and re-design initiatives in line with the Trust's business.
- A good working knowledge of the requirements of clinical service delivery in Inpatient, Community and Specialist services. This will include the performance management agenda in the NHS and clinical governance, and the needs of service users across the Trust.
Desirable
- A thorough understanding of the NHS Modernisation Programme.
- Knowledge and experience on NHS business planned process.
- Thorough working knowledge of the requirements of the Inpatient, Community and Specialist services including performance management within the NHS, integrated governance and the needs of all service users and carers
Skills and Competencies
Essential
- Excellent communication skills
- Excellent telephone manner
- Able to organise own work
- Formal report writing skills
- Able to work independently as well as a member of a team
- Ability to remain calm in emotionally challenging situations
- Proficient decision maker
- Strong analytical skills relating to clinical information to inform investigation reports
- To present reports which may be contentious in a challenging context i.e. internally and externally
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
