Job summary
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES
RTT Validation Lead Band 5, 22,5 hours per week, Community & ICC Collaborative.
This is a new post within the Community & ICC Collaborative, supporting a range of medical specialities to deliver NHS Constitutional Standards for RTT waiting times.
The post holder will be required to:
- Lead on detailed validation of inpatient and outpatient pathways, adhering to NHS Constitutional Standards for RTT waiting times.
- Provide an efficient and effective service to a multidisciplinary team. Actively manage administrative processes and coordinate care associated with patient pathways, including validation, bookings and solving queries that arise.
- Ensure access and quality targets are met, identifying potential delays and addressing these with the relevant stakeholders.
- Provide patients with a primary point of contact between the multidisciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries.
Main duties of the job
The role of the RTT Validation Lead is to act independently in the management of patient pathways and hold ownership and responsibility for the operational management team to ensure that all patient pathways relating to Referral to Treatment Times (RTT) for patients are accurate, up to date, and validated according to the local and national policies. The post holder will be responsible for detailed patient level validation of patient pathways by working closely with Deputy General Managers, Service Managers and Deputy Service Managers, Consultant and Nursing Teams, and Secretarial Teams. The role covers both admitted and non-admitted elective care and is used to support the Trust to manage its critical access targets relating to 18 weeks standards.
The post holder will be responsible for addressing performance issues which require corrective action to avoid unnecessary delays in patient care.
The post holder will be required to act as a key contact for Trust admissions and outpatient booking teams, acting as a source of specialist knowledge relating to RTT and supporting processes for continuous improvement of data recording.
The post holder will also be expected to produce regular progress reports on the Collaborative's overall RTT performance to support the operational management team to monitor and improve.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
Essential
- Educated to degree level of equivalent relevant experience
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification
- ECDL Qualification or equivalent
Desirable
- Evidence of either formal or on the job RTT training
Knowledge and Experience
Essential
- Experience of working in a business administration environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working within multi-disciplinary staff groups
- Recent office employment, including software application, data manipulation and analysis
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- A proven track record in developing and implementing service improvement in the NHS
- Knowledge of the full range of administrative procedures required for this role, acquired through training or previous experience
- Demonstrate a sound knowledge of RTT and Cancer targets.
- Statistical analysis methodology
- Understanding of the requirements of the Data Protection Act, Access to Health Records and defensible documentation, Freedom of Information Act, Health and Safety and their application in the workplace
Desirable
- Medical Terminology
- Knowledge of local Trust systems
Skills & Aptitudes
Essential
- Ability to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
- Ability to produce and present clear and coherent reports
- Ability to motivate staff, generate enthusiasm and remove barriers to change
- Ability to adapt to ad-hoc work requests whilst balancing long and short term work with urgent requests
- Ability to speak confidently to senior staff in a challenging environment
- Ability to make decisions in a constantly changing environment using judgement and problem solving skills to deal with queries and meet deadlines
- Advanced keyboard skills, and competent use of IT
- Proficient in the use of Microsoft Office, particularly in MS Excel
- Excellent communication skills both written and verbal
- Ability to use initiative appropriately within a team environment
- Ability to deal with sensitive information with tact, diplomacy and understanding.
- Ability to work to deadlines
Desirable
- Advanced communication skills course
Other Requirements
Essential
- Flexible approach to working hours
Person Specification
Qualifications
Essential
- Educated to degree level of equivalent relevant experience
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification
- ECDL Qualification or equivalent
Desirable
- Evidence of either formal or on the job RTT training
Knowledge and Experience
Essential
- Experience of working in a business administration environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
- Experience of working within multi-disciplinary staff groups
- Recent office employment, including software application, data manipulation and analysis
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- A proven track record in developing and implementing service improvement in the NHS
- Knowledge of the full range of administrative procedures required for this role, acquired through training or previous experience
- Demonstrate a sound knowledge of RTT and Cancer targets.
- Statistical analysis methodology
- Understanding of the requirements of the Data Protection Act, Access to Health Records and defensible documentation, Freedom of Information Act, Health and Safety and their application in the workplace
Desirable
- Medical Terminology
- Knowledge of local Trust systems
Skills & Aptitudes
Essential
- Ability to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
- Ability to produce and present clear and coherent reports
- Ability to motivate staff, generate enthusiasm and remove barriers to change
- Ability to adapt to ad-hoc work requests whilst balancing long and short term work with urgent requests
- Ability to speak confidently to senior staff in a challenging environment
- Ability to make decisions in a constantly changing environment using judgement and problem solving skills to deal with queries and meet deadlines
- Advanced keyboard skills, and competent use of IT
- Proficient in the use of Microsoft Office, particularly in MS Excel
- Excellent communication skills both written and verbal
- Ability to use initiative appropriately within a team environment
- Ability to deal with sensitive information with tact, diplomacy and understanding.
- Ability to work to deadlines
Desirable
- Advanced communication skills course
Other Requirements
Essential
- Flexible approach to working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
