Data Entry Clerk
The closing date is 24 September 2025
Job summary
Data Entry Clerk, 30 hours per week
The opportunity has arisen for a Data Entry Clerk to work as a member of the Patient Experience Team to provide support with the data entry of patient feedback received in the team - survey data and compliments.
Main duties of the job
- Ensure the accurate data entry is entered onto the patient experience tool.
- Accurate recording of compliments via Microsoft excel.
- Open the mail that is delivered to the team, date stamp and distribute appropriately.
- Add data from IQVIA to posters - print and laminate posters.
- Ensure the effectiveness maintenance of the teams generic email inbox.
- Communicate effectively at all levels.
- Monitor free text comments on the patient experience tool.
- Provide patient feedback information in PDF format from the patient experience tool to collaborative staff when requested.
- Post requested leaflets / questionnaires / SAE to services / patients.
- Monitor national feedback websites and raise awareness of feedback with the team.
- Respond to all enquiries in a confidential, pleasant and helpful manner at all times.
- Answer the telephone, take messages and share with the identified team member.
- Work as a team member to maintain safe storage of confidential information.
- Collect completed patient feedback surveys from wards and outpatient areas (empty survey collection boxes).
- Maintain a clean workstation / area.
- To file any documents in a timely manner and in accordance to trust policy.
- Highlight data entry errors promptly and efficiently, in order to main the quality of data entered to improve the database.
- Take meeting notes at team meetings.
- Perform other ad hoc administrative tasks as agreed with the Patient Experience Manager.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
11 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year Per annum Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
262-A-25-7240392
Job locations
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
Employer's website
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
North Cumbria Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)