Job summary
Applicants must be able to multi-task and be able to work as part of a team and on their own. They must be professional at all times and be able to stay calm in stressful situations and be able to resolve any problems. There are times when they may work alone and will need to make decisions themselves taking appropriate action.
You will be supported by a Senior Administrator and be expected to:-
- Have excellent communication skills
- Be able to prioritise work and able to work to clear deadlines
- Be flexible to meet the needs of the service
- Work weekends/Bank Holidays on a rota basis
We are a small team who engage in a positive and proactive manner. We have a friendly, comfortable work area and are always willing to help out all teams and each other, when needed.
Previous applicants need not apply.
Main duties of the job
o Carry out activities to support clinical triage of referrals for community care and track patients through care pathways across primary, secondary and acute settings.
o Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems where available.
o To answer telephone calls as appropriate of the protocols of the service
o Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately
o To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations
o To prioritise calls requiring immediate attention of a clinician
o Recognise and action needs of callers with referrals to most appropriate service
o Prepare reports and letters in relation to patient care
o Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary
o Ensure adequate clinical and office supply stocks available for teams
o To support the Practitioner of the Day with admin tasks
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Other requirements
Essential
- Promotes equality and value's diversity
Personal Circumstances
Essential
- Able to travel independently
- Able to work 7 days per week 08:00 to 20:00
- Able to work at different locations to provide holiday/sickness/vacancy cover
Skills and Aptitudes
Essential
- Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
- IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
- Flexible and versatile approach to meet the needs of the service and environment.
- Able to work alone and as part of a team
- Proactive and positive attitude to problem solving
- Proactive and positive attitude to change
- Diligent and motivated
Knowledge
Essential
- Able to demonstrate understanding of office procedures and relevant statutory regulations
- Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
- Able to demonstrate understanding of issues related to confidentiality.
- General understanding of relevant legislation eg Data Protection, Health and Safety
Desirable
- Familiarity with patient administration systems
- Knowledge of health and social care systems across Cumbria
Experience
Essential
- Able to demonstrate previous office experience
- Able to demonstrate experience of regular working with electronic management information systems
- Able to demonstrate ability to work without direct supervision
- Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
Desirable
- Experience of health or social care environments
Qualifications
Essential
- GCSE Maths and English or equivalent
- NVQ in Business Admin or equivalent relevant business subject
Desirable
Person Specification
Other requirements
Essential
- Promotes equality and value's diversity
Personal Circumstances
Essential
- Able to travel independently
- Able to work 7 days per week 08:00 to 20:00
- Able to work at different locations to provide holiday/sickness/vacancy cover
Skills and Aptitudes
Essential
- Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
- IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
- Flexible and versatile approach to meet the needs of the service and environment.
- Able to work alone and as part of a team
- Proactive and positive attitude to problem solving
- Proactive and positive attitude to change
- Diligent and motivated
Knowledge
Essential
- Able to demonstrate understanding of office procedures and relevant statutory regulations
- Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
- Able to demonstrate understanding of issues related to confidentiality.
- General understanding of relevant legislation eg Data Protection, Health and Safety
Desirable
- Familiarity with patient administration systems
- Knowledge of health and social care systems across Cumbria
Experience
Essential
- Able to demonstrate previous office experience
- Able to demonstrate experience of regular working with electronic management information systems
- Able to demonstrate ability to work without direct supervision
- Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
Desirable
- Experience of health or social care environments
Qualifications
Essential
- GCSE Maths and English or equivalent
- NVQ in Business Admin or equivalent relevant business subject
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
