MATCH Hub Coordinator

North Cumbria Integrated Care NHS Foundation Trust

The closing date is 16 April 2025

Job summary

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES

Secondment opportunity

MATCH is a newly established service designed as a single point of access to streamline access to services. Comprising a diverse team of professionals, MATCH provides clinicians with expert advice and guidance to facilitate appropriate onward referrals.

MATCH is a collaborative partnership between community, ambulance, primary care, and acute services, bringing together a multidisciplinary team (MDT) to support patient care closer to home. The service aims to reduce unnecessary ambulance dispatches, emergency department visits, and hospital admissions, ultimately improving patient outcomes.

MATCH is looking for an Administrator to work in the multi-disciplinary team, work with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard.

Applicants should discuss their interest in a secondment with their line manager and seek their approval before pursuing the opportunity.

Main duties of the job

As an Administrator in a multi-disciplinary team, work with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard.As an Administrator working under the general direction of the Senior MATCH Coordinator undertake a range of administrative duties. Develop and maintain administrative systems, procedure and records to enable the team to delivery effective health and social care services and to ensure that the office environment is safe, appropriately maintained and equipped.You will be required to participate in a rota to provide cover initially between 10:00 and 18:00 Monday to Friday. There is an aspiration that the hub operating hours may extend to working 08:00 to 20:00 to include weekends at some point in the future.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Date posted

02 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Secondment

Working pattern

Part-time, Job share

Reference number

262-A-25-7106090

Job locations

Wigton Hospital

Cross Lane

Wigton

CA7 9DD


Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

  • Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

  • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
  • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk

Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website

Please note the cost of the DBS check is increasing from 2nd December and the new cost will be

Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

  • Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

  • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
  • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk

Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website

Please note the cost of the DBS check is increasing from 2nd December and the new cost will be

Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification

Qualifications

Essential

  • GCSE Maths and English or equivalent
  • NVQ2 in Business Admin or equivalent relevant business subject

Desirable

  • ECDL or equivalent

Experience

Essential

  • Able to demonstrate previous office experience
  • Able to demonstrate experience of regular working with electronic management information systems
  • Able to demonstrate ability to work without direct supervision
  • Able to demonstrate experience of telephone and electronic communication within own job and with external organisations

Desirable

  • Experience of health or social care environments

Knowledge

Essential

  • Able to demonstrate understanding of office procedures and relevant statutory regulations
  • Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
  • Able to demonstrate understanding of issues related to confidentiality
  • General understanding of relevant legislation eg Data Protection, Health and Safety
  • Knowledge and experience of using EMIS

Desirable

  • Familiarity with patient administration systems
  • Knowledge of health and social care systems across Cumbria

Skills and Aptitudes

Essential

  • Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
  • IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
  • Flexible and versatile approach to meet the needs of the service and environment.
  • Able to work alone and as part of a team
  • Proactive and positive attitude to problem solving
  • Proactive and positive attitude to change
  • Diligent and motivated

Personal Circumstances

Essential

  • Able to travel independently of public transport
  • Able to work 7 days per week 08:00 to 20:00
  • Able to work at different locations to provide holiday/sickness/vacancy cover
Person Specification

Qualifications

Essential

  • GCSE Maths and English or equivalent
  • NVQ2 in Business Admin or equivalent relevant business subject

Desirable

  • ECDL or equivalent

Experience

Essential

  • Able to demonstrate previous office experience
  • Able to demonstrate experience of regular working with electronic management information systems
  • Able to demonstrate ability to work without direct supervision
  • Able to demonstrate experience of telephone and electronic communication within own job and with external organisations

Desirable

  • Experience of health or social care environments

Knowledge

Essential

  • Able to demonstrate understanding of office procedures and relevant statutory regulations
  • Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
  • Able to demonstrate understanding of issues related to confidentiality
  • General understanding of relevant legislation eg Data Protection, Health and Safety
  • Knowledge and experience of using EMIS

Desirable

  • Familiarity with patient administration systems
  • Knowledge of health and social care systems across Cumbria

Skills and Aptitudes

Essential

  • Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
  • IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
  • Flexible and versatile approach to meet the needs of the service and environment.
  • Able to work alone and as part of a team
  • Proactive and positive attitude to problem solving
  • Proactive and positive attitude to change
  • Diligent and motivated

Personal Circumstances

Essential

  • Able to travel independently of public transport
  • Able to work 7 days per week 08:00 to 20:00
  • Able to work at different locations to provide holiday/sickness/vacancy cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Wigton Hospital

Cross Lane

Wigton

CA7 9DD


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Wigton Hospital

Cross Lane

Wigton

CA7 9DD


Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager / General Manager

Lauren Clapperton / Paul Harrington

Paul.Harrington@ncic.nhs.uk

07813997627

Date posted

02 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Secondment

Working pattern

Part-time, Job share

Reference number

262-A-25-7106090

Job locations

Wigton Hospital

Cross Lane

Wigton

CA7 9DD


Supporting documents

Privacy notice

North Cumbria Integrated Care NHS Foundation Trust's privacy notice (opens in a new tab)