Job summary
Lead Care Co-ordinator Your Health Matters Team - 37.5 hours
This is an exiting opportunity to work within a newly established and innovative Occupational Therapy led proactive care team. The Your Health Matters Team identifies ' What is Important to you?' in managing your own health and wellbeing goals.
Based within the support of an established Rehabilitation team you will work closely, with primary and community care services, covering 7 GP practices within the beautiful Lake District National Park and Solway Coast.
We are looking for individuals who are passionate, enthusiastic and proactive in providing outstanding personalised care.
Main duties of the job
The role will provide Your Health Matters Team with all aspects of administrative support including the development of the service, co-ordinating patient's ongoing care and referrals to other services
Communicate courteously, effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations. To provide, receive and communicate complex or sensitive clinical information and process appropriately.
Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care
To support the development and maintenance of systems which monitor internal spreadsheets to capture action plans and compliance against service targets.
Coordinate and support the team leads to ensure that all team members including this post have sufficient allocated time for learning and supervision and to have systems in place to manage and monitor all training and development.
Support the team to bring together all of a person's identified care and support needs, and explore options to meet these within a single personalised care and support plan.
Work with Primary Care professionals within the PCN to identify and manage a caseload of patients, and as required and appropriate, refer people back to other health professionals.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
Essential
- 5 GCSE grades 4 or above (including maths and English) or equivalent
- Personalised Care Institute certification or the willingness and ability to undertake
Desirable
- ICDL International Computer Driving Licence or equivalent
- Qualification or training in recognised statistical techniques
Knowledge & Experience
Essential
- IT literate
- Experience using Excel spreadsheets, Word documents, PowerPoint
- Interpretation of graphs and data
- Able to demonstrate previous office experience
- Able to demonstrate experience of regular working with electronic management information systems,
- Able to demonstrate ability to work without direct supervision
- Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
- Experience of using and developing databases.
Desirable
- EMIS
- RAIDR
- Previous NHS experience
- High level skills in the analysis and presentation of data including use of appropriate computer software
- Good analytical skills and ability to assimilate complex data and information.
- Experience of working within an NHS information environment
Skills and Aptitudes
Essential
- Must possess excellent communication and interpersonal skills - able to provide and receive information which may be complicated
- Ability to prioritise tasks and demonstrate organisational and time management skills
- Ability to develop and produce performance reports to set timescales .
- Flexible and versatile approach to meet the needs of the service and environment.
- Able to work alone and as part of a team
- Proactive and positive attitude to problem solving and change
- Diligent and motivated
Desirable
Personal Circumstances
Essential
- Able to travel independently
- Excellent inter-personal skills, good team player.
- Willing to undertake personal development.
- Drive, enthusiasm, commitment and resourcefulness.
Desirable
- Promote Equality and Diversity
Other requirements
Essential
- Promote Equality and Diversity
Person Specification
Qualifications
Essential
- 5 GCSE grades 4 or above (including maths and English) or equivalent
- Personalised Care Institute certification or the willingness and ability to undertake
Desirable
- ICDL International Computer Driving Licence or equivalent
- Qualification or training in recognised statistical techniques
Knowledge & Experience
Essential
- IT literate
- Experience using Excel spreadsheets, Word documents, PowerPoint
- Interpretation of graphs and data
- Able to demonstrate previous office experience
- Able to demonstrate experience of regular working with electronic management information systems,
- Able to demonstrate ability to work without direct supervision
- Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
- Experience of using and developing databases.
Desirable
- EMIS
- RAIDR
- Previous NHS experience
- High level skills in the analysis and presentation of data including use of appropriate computer software
- Good analytical skills and ability to assimilate complex data and information.
- Experience of working within an NHS information environment
Skills and Aptitudes
Essential
- Must possess excellent communication and interpersonal skills - able to provide and receive information which may be complicated
- Ability to prioritise tasks and demonstrate organisational and time management skills
- Ability to develop and produce performance reports to set timescales .
- Flexible and versatile approach to meet the needs of the service and environment.
- Able to work alone and as part of a team
- Proactive and positive attitude to problem solving and change
- Diligent and motivated
Desirable
Personal Circumstances
Essential
- Able to travel independently
- Excellent inter-personal skills, good team player.
- Willing to undertake personal development.
- Drive, enthusiasm, commitment and resourcefulness.
Desirable
- Promote Equality and Diversity
Other requirements
Essential
- Promote Equality and Diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
