Job summary
IT Support Technician Permanent, Band 5 - 37.5hr
Love diagnosing and solving complex IT problems for others? Interested in continuing your IT career within the NHS? Would you enjoy being part of a team who are involved in implementing technologies which support both transformation and innovation? If you do, this could be the job for you as we are currently looking to recruit an IT Support Technician to join the team based in Maglona House.
The team provides remote and field based support to our user base both in clinical and non-clinical settings across North and West Cumbria. As well as supporting end user devices within the operational environment (hardware, software and firmware), you will support the delivery of projects.
Main duties of the job
As a member of the team you will play a valuable part in delivering support to a wide range of hardware and software solutions, including (but not limited to) desktop workstations, laptops, mobile carts, iOS & Android devices, printers, fixed and mobile telephony. A good working knowledge of Active Directory and SCCM are needed to be successful in this role, as well as extensive knowledge and the ability to resolve complex IT issues, especially those associated with the Microsoft Windows operating system. Experience in Mobile Device Management solutions would also be advantageous.
You will need to demonstrate good technical knowledge and experience in IT hardware and software support in a busy environment, preferably in a similar role, and be both dynamic and responsive in your approach to work. You must be capable of managing and effectively prioritising your own workload.
You will need to build relationships with clinical and non-clinical staff and be the point of contact for managing all hardware and software issues assigned to you whilst working in accordance with the Trusts service level agreement. As a result, efficient and effective communication skills in a wide range of forms are vital.
Participation in an extended out of hours rota covering evenings and weekends may be required. As well as the flexibility to work outside of working hours when required.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':o Being a clinically led organisationo Quality and safety at the heart of our Trusto A positive patient experience every timeo A great place to worko Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Experience
Essential
- Recent, significant experience in a relevant IT Support role
- Troubleshooting and resolving IT hardware and software issues
- Configuring, supporting and deploying Microsoft Windows operating systems
- Configuring, supporting and deploying Microsoft Windows based applications, including Office
- Active Directory users and computers
- Equipment relocation & deployment supporting site/dept./office moves
- Providing excellent customer service
Desirable
- IT Support in the NHS
- Microsoft Server based products including Exchange, SCCM, and Group Policies
- McAfee Security Products
- Cisco solutions
- Mobile Device Management
- Citrix Solutions
- Unix, Linux, iOS Operating Systems
Qualifications
Essential
- GCSEs (or equivalent) at grade 5 or above, including Maths and English
- Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT environment
Desirable
- Membership of professional body
- Microsoft Certification (MTA, MCSA, MCSE)
- ITIL v3 Foundation
Knowledge
Essential
- Supporting end user devices in a distributed environment
- Current & Developing trends in IT
- Current Microsoft Products
Desirable
- Prince2
- ITIL v3
- System Security
- NHS IT Systems & Requirements
Skills & aptitudes
Essential
- IT troubleshooting and problem solving skills
- Analytical skills/data analysis
- Excellent customer service skills
- Pleasant disposition
- Ability to communicate complex information regarding IT systems, services, incidents and problems, both verbally and in writing
- Self-Motivated and ability to use own initiative
- Enthusiastic and highly motivated
- Ability to mange own workload
- Ability to exercise individual responsibility and judgement
- Ability to work efficiently and effectively under pressure and to tight deadlines
- Advanced keyboard skills (speed and accuracy)
- Ability to apply correct moving and handling techniques
Other requirements
Essential
- Ability to travel independently of public transport with equipment
- Must be willing to participate in an out of hours on-call service if required
- Willing to work in a flexible and dynamic manner
Desirable
- Driving license and use of own vehicle
Person Specification
Experience
Essential
- Recent, significant experience in a relevant IT Support role
- Troubleshooting and resolving IT hardware and software issues
- Configuring, supporting and deploying Microsoft Windows operating systems
- Configuring, supporting and deploying Microsoft Windows based applications, including Office
- Active Directory users and computers
- Equipment relocation & deployment supporting site/dept./office moves
- Providing excellent customer service
Desirable
- IT Support in the NHS
- Microsoft Server based products including Exchange, SCCM, and Group Policies
- McAfee Security Products
- Cisco solutions
- Mobile Device Management
- Citrix Solutions
- Unix, Linux, iOS Operating Systems
Qualifications
Essential
- GCSEs (or equivalent) at grade 5 or above, including Maths and English
- Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT environment
Desirable
- Membership of professional body
- Microsoft Certification (MTA, MCSA, MCSE)
- ITIL v3 Foundation
Knowledge
Essential
- Supporting end user devices in a distributed environment
- Current & Developing trends in IT
- Current Microsoft Products
Desirable
- Prince2
- ITIL v3
- System Security
- NHS IT Systems & Requirements
Skills & aptitudes
Essential
- IT troubleshooting and problem solving skills
- Analytical skills/data analysis
- Excellent customer service skills
- Pleasant disposition
- Ability to communicate complex information regarding IT systems, services, incidents and problems, both verbally and in writing
- Self-Motivated and ability to use own initiative
- Enthusiastic and highly motivated
- Ability to mange own workload
- Ability to exercise individual responsibility and judgement
- Ability to work efficiently and effectively under pressure and to tight deadlines
- Advanced keyboard skills (speed and accuracy)
- Ability to apply correct moving and handling techniques
Other requirements
Essential
- Ability to travel independently of public transport with equipment
- Must be willing to participate in an out of hours on-call service if required
- Willing to work in a flexible and dynamic manner
Desirable
- Driving license and use of own vehicle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
