IT Support Engineer *Internal Only*

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

• Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
• If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk

Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

Excellent opportunities for development

Competitive NHS Pension scheme

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Qualifications

Essential

• GCSE (or equivalent) at grade 5 (or equivalent) or above, including Maths and English
• Degree level education (or equivalent) in a relevant IT discipline; or in-depth equivalent experience within a corporate/enterprise IT environment

Desirable

• Membership of relevant professional body
• Relevant Microsoft Certifications
• ITIL (v3 or v4) Foundation or higher
• PRINCE2 Foundation or higher

Knowledge & Experience

Essential

• Recent, significant experience in a relevant IT Support role in a large/enterprise
• Troubleshooting and resolving complex IT issues
• Relevant IT infrastructure tools and systems including software and operating system management technologies
• Leading IT development and project initiatives
• Management of complex changes impacting on end user devices
• Mobile Device Management solution administration
• Implementing and troubleshooting group policies
• Application packaging and deployment, including the creation of complex scripts if required
• Complex data analysis using various data sources
• Windows image creation and management
• Developing trends in IT
• Excellent knowledge of PC architecture
• Supporting and configuring end user devices in a complex IT environment

Desirable

• Relevant NHS IT experience
• Security products including the Trellix Security Suite
• People Management
• Active Directory Management
• Windows server based technologies and architectures
• Change and release management
• ITIL (v3 or v4)
• PRINCE2 Project Methodology

Skills and Aptitudes

Essential

• Ability to communicate detailed, complicated and difficult to explain IT infrastructure issues to non-IT staff, both verbally and in writing
• Ability to work as part of a multi-disciplinary team
• Ability to use initiative appropriately
• Analytical and problem solving skills
• Enthusiastic and highly self-motivated
• Ability to manage own workload, and that of others as required
• Exercise individual responsibility and judgement
• Able to adjust priorities as required to meet tight deadlines and work under pressure without direct supervision
• Excellent planning and time-management skills
• Ability to work in a flexible and dynamic manner
• Excellent interpersonal skills
• Ability to apply moving and handling techniques
• Advanced keyboard skills (speed and accuracy)
• Excellent communication skills (both written and verbal)

Desirable

• Ability to manage and lead teams

Personal Circumstances

Essential

• Excellent attendance record
• Must be able to travel and work in all locations supported by the Digital Healthcare Service
• Must be able to participate in an out-of-hours IT on-call service

Other requirements

Essential

• Support equality and value diversity
• Ability to abide by mandatory NHS Code of Confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).