Job summary
Administrative Assistant - Band 3 - , up to 26.5 hours - Carlisle
An exciting opportunity has arisen to work as part of a busy administrative team in support of the Physical Health and Rehabilitation Service.
The overall service is comprised of five core service areas:
- Persistent Physical Symptoms Service (PPSS)
- Familiar Faces Service (FF)
- Locality - Long Term Conditions Psychology
- The Wellbeing Service
- Neuropsychology and Stroke Wellbeing.
The service offers specialist input to adult patients across Cumbria who experience psychological difficulties relating to their physical health.
This post holder will work as part of the administration team, supporting the patient administration, service leads, and practitioners. There will be close liaison with the existing admin support based in Keswick and Carlisle, as well as the wider Physical Health Psychology operational team
All staff are expected to work to the Trust Values:
Kindness- Kindness and compassion cost nothing, yet accomplish a
great deal.
Respect - We are respective to everyone and are open, honest and fair
- respect behaviours.
Ambition- We set goals to achieve the best for our patients, teams,
organisations and our partners.
Collaboration- We are stronger and better working together with and
for our patients.
Main duties of the job
The post holder will act as first point of communication for the Physical Health and Rehabilitation Psychology Service (PHRPs).
The post holder will be expected to provide a full range of administrative assistance in support of the service, including typing, minute taking, filing, photocopying, maintaining diaries, arranging meetings, and bringing forward relevant correspondence, notes and reports as required. This role also includes taking telephone calls from clients/referrers/queries from other agencies and the public and inputting data into the electronic patients records system (EMIS).
Please see attached job description for a comprehensive summary of the knowledge, skills and qualifications require.
About us
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.
We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.
Job description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicyfor eligible vacancies?
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email:helpline@nacro.org.uk
Unlock Tel: 01634 247350,emailadvice@unlock.org.ukor complete theonline form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Job description
Job responsibilities
Please see attached Job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicyfor eligible vacancies?
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email:helpline@nacro.org.uk
Unlock Tel: 01634 247350,emailadvice@unlock.org.ukor complete theonline form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
Essential
- NVQ Business and Admin Level 3, or equivalent experience
- GCSE English, Grade C and above
Desirable
- ECDL, or equivalent
- GCSE Maths, Grade C and above
Experience
Essential
- Previous file management - electronic and paper
- Diary management
- Experience of working with a clinical record of care
- Experience of planning and facilitating meetings, including minute taking
- Experience of having worked with data/ Excel packages
Desirable
- Experience of working in Health or Social Care service
- Experience or training/ supporting less experienced staff
Knowledge
Essential
- Understanding of confidentiality issues
- Importance of accurate record keeping
Desirable
- Awareness of clinical governance/ audit
- Awareness of Data Protection legislation
- IT awareness
Skills and Aptitudes
Essential
- Dealing with service users and carers in an understanding, efficient and effective manner
- Convey a professional image
- Excellent written and verbal communication skills
- Excellent team working skills
- Effective interpersonal skills.
- Good customer service skills.
Desirable
- Flexible approach
- Experience of working across cultures and religions
- Work as part of a team
Other Requirements
Essential
- Must be willing to travel to various locations across the county independently, and attend training and meetings as required
- Act in ways that support equality and value diversity
Person Specification
Qualifications
Essential
- NVQ Business and Admin Level 3, or equivalent experience
- GCSE English, Grade C and above
Desirable
- ECDL, or equivalent
- GCSE Maths, Grade C and above
Experience
Essential
- Previous file management - electronic and paper
- Diary management
- Experience of working with a clinical record of care
- Experience of planning and facilitating meetings, including minute taking
- Experience of having worked with data/ Excel packages
Desirable
- Experience of working in Health or Social Care service
- Experience or training/ supporting less experienced staff
Knowledge
Essential
- Understanding of confidentiality issues
- Importance of accurate record keeping
Desirable
- Awareness of clinical governance/ audit
- Awareness of Data Protection legislation
- IT awareness
Skills and Aptitudes
Essential
- Dealing with service users and carers in an understanding, efficient and effective manner
- Convey a professional image
- Excellent written and verbal communication skills
- Excellent team working skills
- Effective interpersonal skills.
- Good customer service skills.
Desirable
- Flexible approach
- Experience of working across cultures and religions
- Work as part of a team
Other Requirements
Essential
- Must be willing to travel to various locations across the county independently, and attend training and meetings as required
- Act in ways that support equality and value diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
