Volunteer communications admin assistant

Job summary

The main purpose of this role is to provide administrative support to the communications department. Under the guidance of the Volunteer Lead, the Volunteer will undertake a variety of administrative tasks to support the department.

What is the Volunteer to Career (VtC) programme?The Volunteer to Career programme is a pioneering initiative that aims to address staffing shortages in the NHS by actively encouraging volunteers to pursue a career in Healthcare and Administration. The programme provides a pathway for volunteers to seek employment within the NHS. Successful completion of the Volunteer to Career Programme will lead to an interview to join our Bank Register as a Casual Admin Assistant.Who is eligible to apply for the VtC programme?The VtC programme is open to anyone who is interested in a career within Health and Social Care. Volunteers should be able to commit for at least 60 hours for a minimum of 6 months, be over 16 years old, have the right to work in the UK, and be ready to go through recruitment checks and training requirements such as the National Volunteer Certificate. The VtC programme is designed to provide volunteers with the right support and resources to help them succeed and find employment within the NHS.

Main duties of the job

General administration, which may include:

• Answering telephone enquiries (internal and external) and making calls
• Welcoming visitors and helping with general enquiries
• Liaising with departments/staff/other organisations
• Compiling word documents/emails for regular Communication Tasks
• Updating distribution lists.
• Helping staff and visitors access appropriate resources within the department
• Assist in training of other volunteers/students if applicable
• Other administrative tasks relevant to the individual department following instruction/training.

About us

Recruitment and Induction

Placements on the Volunteer to Career Programme will be offered on the basis of a successful assessment and willingness to commit to the minimum volunteering time required.

What skills, knowledge and experience might you gain through this role?

• Training and relevant hospital policies including: Infection Control, Health and Safety, Fire Safety, Security, Confidentiality and others as required.
• Confidence and increased knowledge of the department
• Organisational, social skills and inter-personal skills
• Increased knowledge of administrative packages.

What are the benefits to you?

• An opportunity to gain experience in administration
• Develop your skills and experience
• A flexible role which can fit around your existing commitments.

What are the benefits to your organisation?

• Improved patient/families experience within our services
• Support to our busy admin staff

What support and training will be provided:

• Full Volunteer Recruitment process
• Volunteer induction training
• Specific training for the role
• Regular and ongoing support from a named member of staff
• Ongoing training as the role requires
• Out of pocket expenses reimbursed in line with North Cumbria Integrated Care NHS Foundation Trust Volunteering Policy.