Pharmacy Support Volunteer-Whitehaven

Job summary

We are looking for new Pharmacy Support Volunteers to join our team!

Pharmacy offer a medicines management service which involves ensuring patients have the right medicines available either through use of their own medicines or by dispensing them from the pharmacy.Many patients visiting the Trust will come to pick up medicine from the pharmacy on the ground floor. As a volunteer, you'll be a welcoming face for this service, spend time talking to patients and helping with their queries. Your help will also free up the staff team to work more efficiently during peak times and help to reduce waiting times for prescriptions. All of this will provide our patients with a better experience

Must be 18y or older to apply

Shifts usually run from 13:30-16:30 so volunteering during this time would be beneficial.

Would you like to join our team?

This might be the role for you if:

• You have a helpful and positive attitude
• Excellent communication skills
• Empathy and patience
• Sensitive, compassionate and tactful nature.
• Ability to give clear and concise directions.
• Negotiating skills and experience of dealing with difficult situations.
• Able to work on own or part of a team.
• Can provide one morning or afternoon per week.
• You must be over 18 to do this role and have the right work within the UK

Main duties of the job

• Delivery of medication to patients/wards - medications are delivered in sealed containers/bags
• Meeting and greeting patients who come to the pharmacy during the busy times
• Supporting the staff team in collecting prescription information from patients
• Display a helpful and friendly approach to patients, visitors, staff and colleagues
• Providing a friendly face and a listening ear
• Running errands to other parts of the hospital
• Work with sensitivity and an understanding of the issues facing those working to deliver health care within the Trust
• All tasks will be carried out under the supervision of the dispensary staff

About us

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.

• Being a clinically led organisation
• Quality and safety at the heart
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.