Job summary
The postholder will lead and manage the delivery of soft services functions: cleaning, security,portering, mail, reception, catering, grounds, and pest control. Services are delivered using acombination of in-house directly employed team members and external suppliers.Ensure all statutory and NHS standards are maintained, services are delivered efficiently inline with good practice, and that value for money is achieved
Main duties of the job
? To lead, motivate, manage and co-ordinate the efficient and effective delivery of softservices, and be responsible for the effective service monitoring, review and remedialaction-taking across all areas of responsibility.? Responsible for ensuring the highest standards of services are provided andresponsible for the ongoing review and updating of work related schedules withinthese services areas.? Work flexibly across entire range of service operations, ensuring correct focus andpriority is maintained and key initiatives and or projects prioritised in accordance withthe Trust's strategy and operational plans.? Contribute to the formulation of plans, objectives and implementation of associatedactions to meet the Directorate's business planning process.? To work collaboratively with Estates Services colleagues in relation to the delivery ofthe facilities services.? To manage the Soft Services team, which comprises 4 direct reports and 8 furtherindirect reports, as well as outsourced service delivery partners.
Please see the attached Job Description and Person specification for more information on the role requirements and duties.
About us
For 100 years, the Tavistock and Portman clinics have embodied a distinctive way of thinking about and understanding mental distress, mental health and emotional wellbeing.
Our vision is to be a leader in mental health care and education, using talking and relational therapies to make a meaningful difference to people's lives
Our mission is to work in partnership with people, families and communities to provide high-quality specialist mental healthcare, alleviate emotional distress and pioneer innovative education and research
Our values
We strive forexcellence
We championinclusivity
We placecompassionat our core
We haverespectfor each other
Job description
Job responsibilities
Please see the attached Job Description and Person specification for more information on the role requirements and duties.
Job description
Job responsibilities
Please see the attached Job Description and Person specification for more information on the role requirements and duties.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Post-graduate or equivalent professional qualification (e.g. IWFMQual, CIPS), or equivalent experience
- Continuing professional development in the management of FM services
- Continuing professional development in leadership and management
Experience
Essential
- Management of soft services in a similar/related environment
- Procurement and performance management of service contracts.
- Management of directly employed support teams in a public sector environment.
- Budgetary responsibility for pay and non-pay operational expenditure.
Desirable
- Experience of working within NHS
Skills
Essential
- Well developed team leader and management skills.
- Excellent communication and interpersonal skills.
- Ability to plan and organise activities and programmes which are complex, and which involve adjusting plans to achieve the required outcomes.
- Ability to deal with frequent interruptions to planned working to deal with operational or staffing issues.
- Ability to operate in a variety of changing conditions and situations.
- Competent to use IT systems including MS packages, CAFM and audit software
Knowledge
Essential
- Knowledge of the NHS National Standards for Cleaning
- Understanding of UK Public Procurement Regulations
- Knowledge of relevant catering and food preparation legislation, including HACCP and Health and Safety regulations
- Knowledge of best practice and professional standards in soft services
Desirable
- NHS Financial Regulations
PERSONAL ATTRIBUTES (demonstrable)
Essential
- Results-driven
- Ability to work under pressure, meet deadlines and to prioritise own workload, make sound judgements
- Ability to work autonomously or as part of team
- Ability to deal effectively with difficult and sensitive situations
- Tact and diplomacy
- Resilience
- Desire to maintain an excellent operational and facility management service and a commitment to delivering an environment conducive and contributory to high quality healthcare
OTHER (Please Specify)
Essential
- Professional and ethical
- Reliable and flexible approach to work and working hours depending on the needs of the service
- Willingness and ability to travel between sites and to participate in the Trust's management on-call rota
- Commitment and adherence to the Equality Act Understanding of the Trust values
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Post-graduate or equivalent professional qualification (e.g. IWFMQual, CIPS), or equivalent experience
- Continuing professional development in the management of FM services
- Continuing professional development in leadership and management
Experience
Essential
- Management of soft services in a similar/related environment
- Procurement and performance management of service contracts.
- Management of directly employed support teams in a public sector environment.
- Budgetary responsibility for pay and non-pay operational expenditure.
Desirable
- Experience of working within NHS
Skills
Essential
- Well developed team leader and management skills.
- Excellent communication and interpersonal skills.
- Ability to plan and organise activities and programmes which are complex, and which involve adjusting plans to achieve the required outcomes.
- Ability to deal with frequent interruptions to planned working to deal with operational or staffing issues.
- Ability to operate in a variety of changing conditions and situations.
- Competent to use IT systems including MS packages, CAFM and audit software
Knowledge
Essential
- Knowledge of the NHS National Standards for Cleaning
- Understanding of UK Public Procurement Regulations
- Knowledge of relevant catering and food preparation legislation, including HACCP and Health and Safety regulations
- Knowledge of best practice and professional standards in soft services
Desirable
- NHS Financial Regulations
PERSONAL ATTRIBUTES (demonstrable)
Essential
- Results-driven
- Ability to work under pressure, meet deadlines and to prioritise own workload, make sound judgements
- Ability to work autonomously or as part of team
- Ability to deal effectively with difficult and sensitive situations
- Tact and diplomacy
- Resilience
- Desire to maintain an excellent operational and facility management service and a commitment to delivering an environment conducive and contributory to high quality healthcare
OTHER (Please Specify)
Essential
- Professional and ethical
- Reliable and flexible approach to work and working hours depending on the needs of the service
- Willingness and ability to travel between sites and to participate in the Trust's management on-call rota
- Commitment and adherence to the Equality Act Understanding of the Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
