Job summary
The Performance Manager is responsible for managing and supporting the development of the Trust's performance management framework and the underpinning operating processes. This involves bringing together the information, relationships and governance structures within the Trust and its wider operating environment, to place evidence-based insight at the heart of decision-making. The post-holder will support operational and clinical managers to deliver accurate and timely performance data and reports to understand their performance relative to NHS, Integrated Care Board, and Trust performance priorities and objectives. The performance function will support and constructively challenge teams to understand current and likely future performance, enabling early intervention in areas of concern.
The post holder will be responsible for coordinating and supporting the Integrated Quality and Performance (IQPR), and Quality Improvement (QI) reporting frameworks. The post holder will also support the development and mobilisation of the Trust's performance management framework and the underpinning operating processes.
Main duties of the job
- Manage service line rhythm of accountability review meetings supported by timely, objective and predictive datasets, that cascades through the teams' Integrated Quality and Performance Review (IQPR), Performance, Finance and Review Committee (PFRC) and feeds into trust-wide formal governance arrangements including Trust Board and sub-committees.
- Manage and support the development of the Trust's performance management framework and underpinning operating processes, cascading through all levels of the organisation.
- Ensure visibility of quality standards, operational targets, performance measurement and improvement methodologies within the Trust clinical service lines.
- Support the cascade of performance information from strategic objectives and annual planning priorities, through the organisation's clinical and corporate structure, to service line level.
- Support services to report accurately, concisely, and predictively on areas of highlight or exception.
- Produce high-quality, balanced quantitative and qualitative performance products, including but not limited to Board.
- Support partnership working with key subject matter experts across the organisation to achieve commentary that is action-focused, impact-measurable, forward-looking and time-bound.
About us
The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.
We are committed to improving mental health and emotional wellbeing, believing that high quality mental health services should be available for all who need them. We bring a distinctive contribution based on the importance we attach to social experience at all stages of people's lives, and our focus on psychological and developmental approaches to the promotion of health and the prevention and treatment of mental ill health
We contribute to the pool of ideas through our own research and development, but are also committed to bringing together the best ideas of the time, old and new, from inside and out, together with the most gifted and able professionals in our fields of endeavour. We aim to share our ideas and practice through as many routes as possible.
As a Trust we aim constantly to be evolving in nature and form in relation to the environment in which we work, to ensure that our contribution remains relevant.
It is a priority for us that you feel valued and appreciated as part of a supportive team at the Tavistock and Portman NHS Foundation Trust. We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work/life balance.
Job description
Job responsibilities
The post holder will be expected to:
- Plan and prioritise their workload and the work of their team, both short and long-term.
- Manage the delivery of a programme of work to a specified timetable, offering flexibility when dealing with priorities to challenging deadlines.
- Be responsible for planning and managing Business Intelligence projects, and preparing long-term plans and strategies for statistical/information requirements, such as the development of new national data collections that impact across the organisation.
- Ensure scheduled reports and national returns are produced accurately, to nationally and locally agreed standards, and are delivered to agreed and mandated timetables.
- Manage the effective delivery of ad-hoc reports, including negotiating delivery times as necessary.
- Initiate, maintain and publish reporting timescales to all appropriate personnel, and coordinate submissions and delivery of information.
- Provide timely, accurate and relevant information to clinical and managerial staff and external agencies
- Analyse, investigate and resolve complex statistical and analytical queries, reviewing the range of possible solutions and analysis methods available ensuring that these are robust.
- Providing support to action planning to mitigate performance shortfalls and operational risk.
- Support identification, development and implementation of new types of data analysis or adapt previously used analyses, to reflect the changing information requirements locally and nationally. Draw on experience and skills to make clear, evidenced judgements about current and future service usage and performance.
- Update information, analysis and reports to senior leaders to inform timely decision-making.
This list is not exhaustive. Please see the Job description and person specification attached.
Job description
Job responsibilities
The post holder will be expected to:
- Plan and prioritise their workload and the work of their team, both short and long-term.
- Manage the delivery of a programme of work to a specified timetable, offering flexibility when dealing with priorities to challenging deadlines.
- Be responsible for planning and managing Business Intelligence projects, and preparing long-term plans and strategies for statistical/information requirements, such as the development of new national data collections that impact across the organisation.
- Ensure scheduled reports and national returns are produced accurately, to nationally and locally agreed standards, and are delivered to agreed and mandated timetables.
- Manage the effective delivery of ad-hoc reports, including negotiating delivery times as necessary.
- Initiate, maintain and publish reporting timescales to all appropriate personnel, and coordinate submissions and delivery of information.
- Provide timely, accurate and relevant information to clinical and managerial staff and external agencies
- Analyse, investigate and resolve complex statistical and analytical queries, reviewing the range of possible solutions and analysis methods available ensuring that these are robust.
- Providing support to action planning to mitigate performance shortfalls and operational risk.
- Support identification, development and implementation of new types of data analysis or adapt previously used analyses, to reflect the changing information requirements locally and nationally. Draw on experience and skills to make clear, evidenced judgements about current and future service usage and performance.
- Update information, analysis and reports to senior leaders to inform timely decision-making.
This list is not exhaustive. Please see the Job description and person specification attached.
Person Specification
Experience
Essential
- Experience working in an NHS or private mental health provider setting, or VCSE organisation working with mental health
- Project management; managing budgets; evaluating outcomes; analysing data and producing and presenting reports
- Demonstrated successful outcomes and meeting deadlines
Desirable
- Co-ordination of services from a range of different organisations in a multi-professional environment
- Experience of working with vulnerable people with complex needs, including mental health and long-term conditions
- Experience of developing business cases for investment and / or business development activities
Qualifications
Essential
- First degree qualification or equivalent work experience in a related field
Desirable
- Project management qualification or demonstrable equivalent experience
Skills
Essential
- Ability to thoroughly familiarise oneself with a product suite in order to confidently answer client queries and solve problems
- Ability to communicate through a range of written mediums, adapted to both internal and external stakeholders
- Ability to use a variety of software tools to complete tasks required of the role, including electronic records and systems, databases and spreadsheets, PowerPoint and other equipment as required for meeting job requirements
Knowledge
Essential
- Understanding of mental health and wellbeing from a range of perspectives; primarily that of young people, parents / carers and families, as well as professionals working in the field
- Knowledge and understanding of personalised care and shared decision making
Desirable
- Knowledge of quality improvement methodology (e.g., A3 Lean Six Sigma)
Person Specification
Experience
Essential
- Experience working in an NHS or private mental health provider setting, or VCSE organisation working with mental health
- Project management; managing budgets; evaluating outcomes; analysing data and producing and presenting reports
- Demonstrated successful outcomes and meeting deadlines
Desirable
- Co-ordination of services from a range of different organisations in a multi-professional environment
- Experience of working with vulnerable people with complex needs, including mental health and long-term conditions
- Experience of developing business cases for investment and / or business development activities
Qualifications
Essential
- First degree qualification or equivalent work experience in a related field
Desirable
- Project management qualification or demonstrable equivalent experience
Skills
Essential
- Ability to thoroughly familiarise oneself with a product suite in order to confidently answer client queries and solve problems
- Ability to communicate through a range of written mediums, adapted to both internal and external stakeholders
- Ability to use a variety of software tools to complete tasks required of the role, including electronic records and systems, databases and spreadsheets, PowerPoint and other equipment as required for meeting job requirements
Knowledge
Essential
- Understanding of mental health and wellbeing from a range of perspectives; primarily that of young people, parents / carers and families, as well as professionals working in the field
- Knowledge and understanding of personalised care and shared decision making
Desirable
- Knowledge of quality improvement methodology (e.g., A3 Lean Six Sigma)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
