Job summary
JOB TITLE: Associate Director of Nursing and Patient Experience
GRADE: 8C
HOURS: 37.5 hours per week
DURATION: Permanent
LOCATION: Tavistock Centre, North West London
RESPONSIBLE TO: Chief Nursing Officer
ACCOUNTABLE TO: Chief Nursing Officer
Overview and main duties of the post
Reporting to the Trust Chief Nursing Officer, the Associate Director of Nursing and Patient Experience is responsible for ensuring and improving the delivery of high quality, safe, evidence based patient care through professional leadership of nursing and through the operational leadership of safeguarding, physical health care and oversight of patient experience. their remit.
The post holder will provide operational leadership of the Trust safeguarding function working closely with the named professionals and service line leadership. They will also operationally responsible for the Trust's work in physical health care. They will lead on the delivery of the the Trust strategy for patient family and public involvement and to ensure that patient voice and experience are incorporated and influence all levels of work across the organisation. This will include managing the Complaints team and operationalising a new complaints process in the Trust.
The Associate Director of Nursing will be the deputy to the Chief Nursing Officer across the nursing, safeguarding and patient experience elements of the portfolio.
Main duties of the job
- To lead the development of and promote the Trust's mission, values, aims and objectives and by championing the values and principles in the NHS constitution.
- Develop, implement and review the Patient and Public Involvement Strategy.
- To formulate long-term strategic plans for PPI impact across the whole organisation and integrated care system for health improvement programmes
- Lead on the equality, diversity and inclusion agenda for nursing to ensure to deliver the Trust objectives to delivering equitable care for patients and staff from all protected characteristics.
- To develop and review relevant policies within the CNO portfolio.
- Work with the Chief Nursing Officer and other key Directors and Associate Directors and staff including colleagues in partner organisations to contribute to the achievement of NHS and Trust objectives by providing specialised advice which contributes to the treatment, diagnosis etc. of patients/clients as well as quality assurance, regulation and inspections.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the Team Manager / Service Manager.
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
About us
For 100 years, the Tavistock and Portman clinics have embodied a distinctive way of thinking about and understanding mental distress, mental health and emotional wellbeing.
Our vision is to be a leader in mental health care and education, using talking and relational therapies to make a meaningful difference to people's livesOur mission is to work in partnership with people, families and communities to provide high-quality specialist mental healthcare, alleviate emotional distress and pioneer innovative education and research
The Tavistock and Portman is caring, compassionate and committed to co-creating the care and training we offer. We are passionate about the quality of our work and committed to openness, the use of evidence and the application of improvement science. We value all our staff, are concerned for their wellbeing, and seek to foster leadership, innovation and excellence in our workforce. We embrace diversity in our workforce and work to make our services and training as accessible as possible. We have made a firm commitment to being an anti-racist, anti-homophobic and anti transphobic organisation. We work with others, in the UK and internationally, who share our values and can enable us to achieve our mission.
Job description
Job responsibilities
Please see the attached Job Description and Person specification for more information on the role requirements and duties.
Job description
Job responsibilities
Please see the attached Job Description and Person specification for more information on the role requirements and duties.
Person Specification
Qualifications
Essential
- NMC Registered Nurse (1st level registration)
- Higher professional or management degree masters level or equivalent experience
- Evidence of continuous professional development
Desirable
- Leadership development training/qualification
Experience
Essential
- Extensive experience in a relevant lead nurse management role
- Broad and balanced career history across a variety of clinical and managerial functions with a track record of demonstrable and significant achievement
- To demonstrate a vision for nursing and secure the active commitment of multi-disciplinary staff in working towards achieving this
- Significant proven experience in developing/delivering quality targets and other key performance measures
- Manage and deliver strategic developments and demonstrate management experience within an operational environment, including clinical service provision, change management, finance, workforce and service improvements
- Proven performance management of services and delivery of targets within agreed timescales
- Proven ability to manage and deliver complex and changing workload, which will include the need to identify and resolve conflicting priorities within tight timescales.
- Experience of working with a diverse range of stakeholders, including external partners and a successful track record of influence and engagement.
- Ability to develop networks and partnerships as required
- Ability to demonstrate possession of excellent interpersonal skills, with the ability to use them to motivate and develop staff
Desirable
- Understanding of the national health agenda as it relates to the specific speciality.
- Experience of working and delivering Trustwide professional nursing objectives.
- Understanding of the local health economy
Skills
Essential
- Evidence of first class interpersonal skills with the ability to utilise them effectively within a co-operative multi-disciplinary team based working environment
- Well-developed leadership and influencing skills, able to successfully foster and manage relationships between teams
- Highly developed presentation skills Patient and staff focussed
- Political and self-awareness
- Planning and organisational skills
- Judgement and analytical skills
- Passionate and self-motivated
- IT literate Commitment to self-development with an interest in coaching others to improve performance
- Commitment to promoting equality and diversity in the workplace and in service delivery and development
Person Specification
Qualifications
Essential
- NMC Registered Nurse (1st level registration)
- Higher professional or management degree masters level or equivalent experience
- Evidence of continuous professional development
Desirable
- Leadership development training/qualification
Experience
Essential
- Extensive experience in a relevant lead nurse management role
- Broad and balanced career history across a variety of clinical and managerial functions with a track record of demonstrable and significant achievement
- To demonstrate a vision for nursing and secure the active commitment of multi-disciplinary staff in working towards achieving this
- Significant proven experience in developing/delivering quality targets and other key performance measures
- Manage and deliver strategic developments and demonstrate management experience within an operational environment, including clinical service provision, change management, finance, workforce and service improvements
- Proven performance management of services and delivery of targets within agreed timescales
- Proven ability to manage and deliver complex and changing workload, which will include the need to identify and resolve conflicting priorities within tight timescales.
- Experience of working with a diverse range of stakeholders, including external partners and a successful track record of influence and engagement.
- Ability to develop networks and partnerships as required
- Ability to demonstrate possession of excellent interpersonal skills, with the ability to use them to motivate and develop staff
Desirable
- Understanding of the national health agenda as it relates to the specific speciality.
- Experience of working and delivering Trustwide professional nursing objectives.
- Understanding of the local health economy
Skills
Essential
- Evidence of first class interpersonal skills with the ability to utilise them effectively within a co-operative multi-disciplinary team based working environment
- Well-developed leadership and influencing skills, able to successfully foster and manage relationships between teams
- Highly developed presentation skills Patient and staff focussed
- Political and self-awareness
- Planning and organisational skills
- Judgement and analytical skills
- Passionate and self-motivated
- IT literate Commitment to self-development with an interest in coaching others to improve performance
- Commitment to promoting equality and diversity in the workplace and in service delivery and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
