Job summary
An exciting opportunity has arisen for a full-time Band 4 Team Leader to join the award-winning Therapies Department at Whipps Cross Hospital. You'll be working within a supportive and friendly team, overseeing administrative staff at Whipps Cross and across our satellite sites at Wanstead and Chingford Hospitals.
Main duties of the job
o Lead a team of Band 2/3 receptionists and secretaries, managing their daily tasks and ensuring smooth clinic operations.o Supporting attendance, including sickness and leave requests, via electronic systems.o Deputise for the Admin Manager as needed and support with staff development and training.o Oversee and maintain the staff administration rota, ensuring sufficient coverage across all sites.o Handle patient and staff enquiries and assist with front-line reception duties.o Collaborate with the Therapy Service Manager, Admin Manager, physiotherapists, and other support staff to ensure high-quality service delivery.
o You will be required to work across Whipps Cross, Chingford, and Wanstead Hospitals, which may include evening shifts.
o E-Referral system knowledge is essential for processing GP referrals, with training available for CRS familiarity.o Communication and computer skills are key to success in this role.
This is a fantastic opportunity to grow your career in a dynamic environment, with strong support and professional development opportunities.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Desirable
- A Level or equivalent in English and Maths
- Management Degree or equivalent experience
Experience
Essential
- Minimum of 3 years' experience in a customer focused or service area
- Ability to demonstrate knowledge of staff management.
Desirable
- 2 years CRS experience or experience working with an electronic appointment or scheduling system.
- Minimum 2 years line management experience in an NHS environment
Knowledge
Essential
- A working knowledge of Outpatient Access and other relevant national targets
Skills
Essential
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to manage people and lead teams
- Ability to input, retrieve and analyse information
- Ability to work on own initiative and be self-motivated
- Ability to prioritise own work and that of others
Person Specification
Qualifications
Desirable
- A Level or equivalent in English and Maths
- Management Degree or equivalent experience
Experience
Essential
- Minimum of 3 years' experience in a customer focused or service area
- Ability to demonstrate knowledge of staff management.
Desirable
- 2 years CRS experience or experience working with an electronic appointment or scheduling system.
- Minimum 2 years line management experience in an NHS environment
Knowledge
Essential
- A working knowledge of Outpatient Access and other relevant national targets
Skills
Essential
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to manage people and lead teams
- Ability to input, retrieve and analyse information
- Ability to work on own initiative and be self-motivated
- Ability to prioritise own work and that of others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
