Job summary
An opportunity has arisen for a candidate to work within the WXH governance team. The post holder will support WXH in relation to the delivery of governance key performance indicators, including complaints management, duty of candour, CQC and Patient Safety Incident Response Framework (PSIRF. As a senior member of the team the candidate will play a key role in leadership, education, and assurance for WXH hospital.
The role is key to ensuring our patients and colleagues have compassionate and effective support with respect to complaints and incident management.
The candidate will need to demonstrate a working knowledge of IT, clinical systems and the Datix reporting systems. They will require strong interpersonal skills and resilience to respond to rapid improvement, meeting deadlines and culture change.
Main duties of the job
The post holder will work as a member of the hospital Governance team to manage and deliver a range of quality governance activities at the hospital and within individual service groups, to ensure compliance with the hospital's governance and risk framework. This includes effective complaint handling, gathering patient feedback, patient safety, incident reporting and meeting the regulatory requirements of external standards and inspection such as those undertaken by the Care Quality Commission.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications & Knowledge
Essential
- 1st level degree or equivalent experience or study
- Clear understanding of clinical governance and patient safety
- Knowledge of the impact of investigation actions and lessons learnt
- Knowledge of complex reporting and assurance system within health and social care
- Intermediate qualification or demonstrable experience in the use of Microsoft Office Applications
- Completion of a management qualification or equivalent
- Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems
- Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service
Experience
Essential
- Previous governance experience
- Significant experience in conducting RCA and other investigations
- Significant experience in writing SI reports as well as complaint responses
- Excellent verbal and written communication skills.
- Significant experience in managing a team to deliver KPIs.
- Ability to prioritise and delegate a workload from a non-hierarchical position
- Ability to meet agreed objectives and work independently to tight deadlines.
- Strong negotiation skills and a proven record of influencing staff at all levels
Desirable
- Regulatory experience e.g. CQC
- Experience of leading a small project or service change
Skills
Essential
- Can demonstrate computer literacy in Windows and IT systems including database management
- Understands the legislation and ethical implications of safe and secure storage of data
- Able to store information and data safely and securely
- MS Office skills, including Outlook, Word and Excel.
Desirable
- Skilled in use of Datix Risk / Incident Management Software
Knowledge
Essential
- Knowledge of patient involvement techniques gained from relevant training or experience
- Significant proven preferably most recent experience in working in a healthcare setting or degree level qualification
- Significant proven experience of resolving complaints, mediation or working in front-line patient or customer services, in addition to the above
- Knowledge of NHS complaints procedures gained from attending a relevant training course, or from experience in this area
- Ability to analyse basic data and identify trends, attained through degree level education or relevant experience
Desirable
- Knowledge of the functions of departments within the Service line.
Other
Essential
- Ability to carry out the tasks of own job, self-reflect and identify own learning needs in order to develop performance
- Demonstrates facilitation skills
- Demonstrates the ability to undertake learning activities and records them
- Ability to identify and take action when own and other's actions undermines equality and diversity
Desirable
- Experience of providing formal teaching and development to staff
Person Specification
Qualifications & Knowledge
Essential
- 1st level degree or equivalent experience or study
- Clear understanding of clinical governance and patient safety
- Knowledge of the impact of investigation actions and lessons learnt
- Knowledge of complex reporting and assurance system within health and social care
- Intermediate qualification or demonstrable experience in the use of Microsoft Office Applications
- Completion of a management qualification or equivalent
- Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems
- Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service
Experience
Essential
- Previous governance experience
- Significant experience in conducting RCA and other investigations
- Significant experience in writing SI reports as well as complaint responses
- Excellent verbal and written communication skills.
- Significant experience in managing a team to deliver KPIs.
- Ability to prioritise and delegate a workload from a non-hierarchical position
- Ability to meet agreed objectives and work independently to tight deadlines.
- Strong negotiation skills and a proven record of influencing staff at all levels
Desirable
- Regulatory experience e.g. CQC
- Experience of leading a small project or service change
Skills
Essential
- Can demonstrate computer literacy in Windows and IT systems including database management
- Understands the legislation and ethical implications of safe and secure storage of data
- Able to store information and data safely and securely
- MS Office skills, including Outlook, Word and Excel.
Desirable
- Skilled in use of Datix Risk / Incident Management Software
Knowledge
Essential
- Knowledge of patient involvement techniques gained from relevant training or experience
- Significant proven preferably most recent experience in working in a healthcare setting or degree level qualification
- Significant proven experience of resolving complaints, mediation or working in front-line patient or customer services, in addition to the above
- Knowledge of NHS complaints procedures gained from attending a relevant training course, or from experience in this area
- Ability to analyse basic data and identify trends, attained through degree level education or relevant experience
Desirable
- Knowledge of the functions of departments within the Service line.
Other
Essential
- Ability to carry out the tasks of own job, self-reflect and identify own learning needs in order to develop performance
- Demonstrates facilitation skills
- Demonstrates the ability to undertake learning activities and records them
- Ability to identify and take action when own and other's actions undermines equality and diversity
Desirable
- Experience of providing formal teaching and development to staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
