Job summary
The elective recovery Admin Assistant role is a newly created, temporary role to support additional activity being run by the department in its efforts to recover elective services following the distruption caused by the COVID-19 pandemic. Due to additional activity being run, additional admin support is required.
You will work closely with the rest of the admin team and the operational management team to ensure additional clinics are booked fairly and equitably such that the longest waiting patients are offered treatment first.
The Dermatology department are also trialling new and exciting virtual pathways to ensure patients get the right treatment by the right person at the right time and the admin assistant for elective recovery will lead the additional administration related to these virtual activities.
Main duties of the job
The post holder will be expected to provide administrational service to the Royal London Hospital Dermatology Service on a fixed term basis to support the department's elective recovery efforts. The role will range from handling patient queries, making appointments, clinic management and additional administrational duties for virtual pathways.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths
Experience
Essential
- Experience using customer focused administrative system.
- Working collaboratively as part of a team.
- Experience of communicating with a range of people both within and external to the organisation
Desirable
- Previous experience working in an NHS environment.
- Knowledge of outpatient national targets.
- Previous experience using Cerner / CRS.
Knowledge
Essential
- Confidentiality and Data Protection
- Customer service
Skills
Essential
- Good verbal and written communication.
- Excellent telephone manner
- Ability to efficiently prioritise workload.
- Ability to work well in a team.
- Good attention to detail and accuracy
- Proficient in Microsoft Office, particularly Excel
- Ability to work flexibly to meet the demands of the service.
- Able to demonstrate a commitment to Trust WeCare values
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths
Experience
Essential
- Experience using customer focused administrative system.
- Working collaboratively as part of a team.
- Experience of communicating with a range of people both within and external to the organisation
Desirable
- Previous experience working in an NHS environment.
- Knowledge of outpatient national targets.
- Previous experience using Cerner / CRS.
Knowledge
Essential
- Confidentiality and Data Protection
- Customer service
Skills
Essential
- Good verbal and written communication.
- Excellent telephone manner
- Ability to efficiently prioritise workload.
- Ability to work well in a team.
- Good attention to detail and accuracy
- Proficient in Microsoft Office, particularly Excel
- Ability to work flexibly to meet the demands of the service.
- Able to demonstrate a commitment to Trust WeCare values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
