Job summary
Band 4 Macmillan Cancer Support Worker
We have an exciting opportunity for a Cancer Support Worker to join to the Haemato-oncology specialist nursing team at St Bartholomew's Hospital.
This role will support the coordination of care for Haemato-oncology cancer patients living with and beyond a diagnosis of a haematological cancer. The role will include providing administrative support to patients, families, Consultants, CNSs and other staff involved in the Haemato-oncology pathway. There will be a focus on ensuring the provision of good information to patients and their families, and being a point of contact for them in the case of any general queries. The role will also help the CNS teams to undertake Holistic Needs Assessments, and personalised care and support planning; signposting patients to support services and resources, triaging patient phone calls, help organise health and wellbeing events and will work to improve the overall experience of patients and their families.
In the Barts Health Cancer Service there are lots of opportunities for learning and developing skills and we support nurses in their professional development.
Main duties of the job
This role will support the coordination of care for Haemato-oncology patients throughout their diagnostic and treatment pathway. There will be a focus on ensuring the provision of good information to patients and their families, and being a point of contact for them in the case of any general queries. The role will also help the CNS Teams to undertake Holistic Needs Assessments and other elements of the Recovery Package, and will work to improve the overall experience of Haematological cancer patients and their carers
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification
Qualifications
Essential
- A comprehensive secondary education with a minimum of 5 GCSE's
- Evidence of further education beyond A level or equivalent work experience
Desirable
- Evidence of further education - particularly within Health Care
Experience
Essential
- Experience of providing care and support to patients
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines
- Effective time management
- Productive working without supervision
- Experience in the NHS environment / caring for people
Desirable
- Problem solving techniques and implementation of sustainable changes
- Experience of working with multidisciplinary team members
- Experience of working with senior clinical staff
Knowledge
Essential
- Knowledge of communication skills to be able to communicate with all members of the MDT
- Knowledge of administration procedures and experience of using multiple and complex IT systems
Skills
Essential
- Able to provide clear and accurate information to patients and their carers
- Able to convey empathy and understanding to patients and their families
- Able to communicate contentious and or sensitive information to service users and internal colleagues.
- Track record of influencing and engaging staff
- Ability to prioritise and delegate tasks appropriately
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
- Able to identify areas for improvement and implement processes as appropriate
- Ability to work autonomously or as part of a team.
- Lead by example
- Understanding of providing excellent customer service
Person Specification
Qualifications
Essential
- A comprehensive secondary education with a minimum of 5 GCSE's
- Evidence of further education beyond A level or equivalent work experience
Desirable
- Evidence of further education - particularly within Health Care
Experience
Essential
- Experience of providing care and support to patients
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines
- Effective time management
- Productive working without supervision
- Experience in the NHS environment / caring for people
Desirable
- Problem solving techniques and implementation of sustainable changes
- Experience of working with multidisciplinary team members
- Experience of working with senior clinical staff
Knowledge
Essential
- Knowledge of communication skills to be able to communicate with all members of the MDT
- Knowledge of administration procedures and experience of using multiple and complex IT systems
Skills
Essential
- Able to provide clear and accurate information to patients and their carers
- Able to convey empathy and understanding to patients and their families
- Able to communicate contentious and or sensitive information to service users and internal colleagues.
- Track record of influencing and engaging staff
- Ability to prioritise and delegate tasks appropriately
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
- Able to identify areas for improvement and implement processes as appropriate
- Ability to work autonomously or as part of a team.
- Lead by example
- Understanding of providing excellent customer service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
