Job summary
Overseas Visitor Cost Recovery Operations Manager -
An exciting opportunity has arisen for an experienced operations manager to lead our Overseas Visitors Team which is one of the largest in the country. The Overseas Visitors Team is responsible for the identification, charging and cash recovery for overseas visitors not entitled to free NHS care as set out in Department of Health regulations.
This is a highly varied management role in a busy and often challenging environment requiring excellent interpersonal and communication skills, collaborative working with internal key stakeholders and other colleagues across the wider health service. You will need to exercise both judgement and diplomacy in managing a complex and challenging area of Trust activity.
As a highly motivated and organised individual the successful candidate will be responsible for leadership of the Overseas Visitors team which is based across four hospital sites and our Canary Wharf offices. You will also lead on the implementation of overseas visitors' policy across the Trust and help to communicate the Trusts approach on this issue to stakeholders across North East London and beyond.
Main duties of the job
As an established manager you will need to be able to demonstrate a successful track record in leading and motivating a team, managing a range of projects and delivering tangible service improvement. You will also need to demonstrate the ability to liaise with and influence senior managers and clinicians across the Trust and external stakeholders inside and outside the NHS. A strong business acumen, the ability to challenge traditional ways of working and experience in finance is required.
Interviews will take place on the 27th of March 2025
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
For an informal discussion in regardto this opportunity please contact Andrew Melia, Associate Director of Finance Contracts a.melia@nhs.net
Job description
Job responsibilities
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
For an informal discussion in regardto this opportunity please contact Andrew Melia, Associate Director of Finance Contracts a.melia@nhs.net
Person Specification
Experience
Essential
- oExperience in managing overseas visitors who are not entitled to free NHS care
- oExperience in leading a team
- oExperience of working in an administrative environment using computerised data systems
- oRedesigning pathways and processes
Skills
Essential
- oSound financial management skills, able to effectively manage budgets
- oClear communicator - excellent oral and written communication skills with ability to work with all levels of staff
- oAbility to manage and deliver to deadlines
- oStrategic thinker who can influence transformational change
- oProblem solver - flexible and pragmatic approach to problem solving
- oConsultative in approach with exceptional influencing and negotiation skills
Knowledge
Essential
- oExtensive knowledge and understanding of the management of overseas visitors
- oSpecialist knowledge surrounding local and national policy and legislation relating to overseas visitor cost recovery
- oAn understanding of strategic transformation
Qualifications
Essential
- oEvidence of continued professional development
Other
Essential
- oPrepared to act as an ambassador for the Trust
- oAbility to deal with patients showing empathy and compassion
Person Specification
Experience
Essential
- oExperience in managing overseas visitors who are not entitled to free NHS care
- oExperience in leading a team
- oExperience of working in an administrative environment using computerised data systems
- oRedesigning pathways and processes
Skills
Essential
- oSound financial management skills, able to effectively manage budgets
- oClear communicator - excellent oral and written communication skills with ability to work with all levels of staff
- oAbility to manage and deliver to deadlines
- oStrategic thinker who can influence transformational change
- oProblem solver - flexible and pragmatic approach to problem solving
- oConsultative in approach with exceptional influencing and negotiation skills
Knowledge
Essential
- oExtensive knowledge and understanding of the management of overseas visitors
- oSpecialist knowledge surrounding local and national policy and legislation relating to overseas visitor cost recovery
- oAn understanding of strategic transformation
Qualifications
Essential
- oEvidence of continued professional development
Other
Essential
- oPrepared to act as an ambassador for the Trust
- oAbility to deal with patients showing empathy and compassion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
