Job summary
We are looking for an exceptional and experienced Service Manager to join our team at the Royal London Hospital (RLH). This post sits within one of the largest and most complex directorates in one of the largest and most complex Trusts in the country; this is both a challenging and exciting place to work. While we face the same financial and performance pressures as all NHS Trusts, we are undertaking significant projects to improve healthcare delivery through the We Improve programme.
You will work with the General Manager operationally for the internationally recognised Emergency Department (ED) at RLH. You will therefore have well-honed performance management skills coupled with an understanding and appreciation of complex clinical pathways. You will also lead a range of service development initiatives as well as working with and through your teams, colleagues, and peers to deliver directorate wide improvement.
Your ability to engage and lead teams through change and act as an operational 'shop-floor' manager will be vital. You will help to deliver a selection of productivity schemes and therefore will have good business management skills coupled with good financial knowledge.
You will be flexible, operationally strong, and confident to challenge the status quo while building excellent working relationships that quickly enable you to become a trusted and credible leader across all staff groups.
Main duties of the job
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas. Key aims are:
Provide timely, efficient and effective operational service management support for Emergency Care and Trauma services, assisting the Clinical Director, Lead Clinicians, Deputy Divisional manager and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
Take forward agreed projects to improve service delivery and patient experience in key areas.
Lead on ensuring that all performance/quality targets are met.
Problems solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Divisional Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times.
The post holder will manage a team within the division.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification
Qualifications
Essential
- Evidence of continuing education and development
- Demonstrable ability to evaluate and improve service quality.
Desirable
- Educated to relevant Degree level or working towards e.g. Degree in Numerate or information systems, Masters in Health management or Core Academic Subject.
- Recognised management qualification
- Knowledge and awareness of issues affecting NHS acute Hospitals
- Has experience of putting together a business case and contributing to its implementation
Experience
Essential
- Experience of successfully leading and implementing service improvement projects.
- Ability to understand complex issues, problem solve and propose solutions
- Understanding of project management techniques
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations;
Desirable
- Experience of managing large groups of staff
- Experience of working in a healthcare environment outside of the NHS
- Experience of managing a budget
- Experience of acute Hospital Information System or Patient Administration Systems
- Working across and leading Trust wide projects
Skills
Essential
- Analysis of complex data to produce succinct information appropriate for its audience
- Strong communication skills - written and verbal
- Ability to develop new ways of working
- Used to producing analysis in numerical or graphical formats to a high standard
- Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisation
- Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others
- Able to manage own energy and pace efforts
- Recognise others' anxieties and problems - encourage them to find ways of dealing
Desirable
- Advanced Excel Spreadsheet skills
- Demonstrates achievements in managing change
- Experience of participating in clinical governance initiatives
- An effective completer / finisher
- Knowledge of developing and using databases
- Knowledge / skills in MS Office Professional
- Demonstrates a commitment to the highest ethical and professional values and a belief in government funded healthcare
Communication
Essential
- Excellent verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings.
- Able to clarify key points from diverse and complex sets of information.
- Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and possible solutions
- Models, and is able to encourage others in being innovative in finding ways of improving the quality of services
Desirable
- Experienced in giving presentations to diverse audiences.
Specific Requirements
Essential
- Sufficient to perform the duties of the post with any aids and adaptations
Person Specification
Qualifications
Essential
- Evidence of continuing education and development
- Demonstrable ability to evaluate and improve service quality.
Desirable
- Educated to relevant Degree level or working towards e.g. Degree in Numerate or information systems, Masters in Health management or Core Academic Subject.
- Recognised management qualification
- Knowledge and awareness of issues affecting NHS acute Hospitals
- Has experience of putting together a business case and contributing to its implementation
Experience
Essential
- Experience of successfully leading and implementing service improvement projects.
- Ability to understand complex issues, problem solve and propose solutions
- Understanding of project management techniques
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations;
Desirable
- Experience of managing large groups of staff
- Experience of working in a healthcare environment outside of the NHS
- Experience of managing a budget
- Experience of acute Hospital Information System or Patient Administration Systems
- Working across and leading Trust wide projects
Skills
Essential
- Analysis of complex data to produce succinct information appropriate for its audience
- Strong communication skills - written and verbal
- Ability to develop new ways of working
- Used to producing analysis in numerical or graphical formats to a high standard
- Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisation
- Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others
- Able to manage own energy and pace efforts
- Recognise others' anxieties and problems - encourage them to find ways of dealing
Desirable
- Advanced Excel Spreadsheet skills
- Demonstrates achievements in managing change
- Experience of participating in clinical governance initiatives
- An effective completer / finisher
- Knowledge of developing and using databases
- Knowledge / skills in MS Office Professional
- Demonstrates a commitment to the highest ethical and professional values and a belief in government funded healthcare
Communication
Essential
- Excellent verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings.
- Able to clarify key points from diverse and complex sets of information.
- Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and possible solutions
- Models, and is able to encourage others in being innovative in finding ways of improving the quality of services
Desirable
- Experienced in giving presentations to diverse audiences.
Specific Requirements
Essential
- Sufficient to perform the duties of the post with any aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
