Job summary
We have an exciting opportunity for a Band 3 Administrator within Ophthalmology at Whipps Cross Hospital.
We are looking for an enthusiastic individual who has good interpersonal skills and a keen eye for detail, with the ability to meet deadlines in a fast-paced environment. The successful candidate will be required to work on the day-to-day duties of scheduling services to meet capacity and demand fluctuations. They will ensure that service requirements are met and National RTT targets are adhered to.
The successful candidate will need to be a flexible team player who can manage a varied workload to meet set targets and changing deadlines. They must be able to work within a confidential environment and adhere to Information Governance procedures.
Computer literacy is essential as the successful candidate will be expected to input, extract and compile complex information from a number of booking and patient tracking systems. Full training will be provided on CRS and Medisoft.
For an informal discussion about the post please email Moreen Diimu, Service Delivery Manager, on moreen.diimu@nhs.net
Main duties of the job
The Administrative Assistant plays a pivotal role within the ophthalmology service, collaborating closely with the Failsafe Officers and various key stakeholders. Their primary responsibility involves supporting amin function and optimising the patient flow throughout the service.This encompasses a range of tasks, including scheduling appointments, coordinating with medical staff, organising patient records, and ensuring seamless communication between departments. Additionally, they assist the Failsafe Officer in implementing protocols to guarantee patient safety and satisfaction. This collaborative effort ensures efficient operations and enhances the overall quality of care provided within the ophthalmology service.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Knowledge of Cerner Millennium or equivalent
- Recent experience in working in an office environment.
Desirable
- Recent experience in an NHS role
Experience
Essential
- Ability to work as part of a team in a positive manner, supporting the service and clinical staff.
- Ability to maintain accurate records and departmental databases.
- Able to monitor quality of own work and others and initiate improvements.
- Ability to treat everyone with whom s/he comes into contact with, with dignity and respect.
- Ability to use information to monitor processes, plan and initiate corrective action.
- Pro-active with the ability to use own initiative
- Able to present a positive image of themselves and the service and to communicate professionally at all levels.
- Ability to work calmly under pressure.
Knowledge
Essential
- An understanding of the patient journey through the treatment process
Desirable
- A good knowledge of local and Trust-wide policies and procedures
Qualifications
Essential
- GCSE Maths and English or equivalent standard of education
- NVQ 2 or equivalent in relevant field
- ECDL or equivalent experience of a range of IT packages such as Microsoft Word, Excel, Outlook and Power point at intermediate level
Other
Essential
- Good verbal communication
- Good written communication
- Good telephone manner
- Ability to input and retrieve information on a computerised system
- Able to work as an integral member of a team
Person Specification
Qualifications
Essential
- Knowledge of Cerner Millennium or equivalent
- Recent experience in working in an office environment.
Desirable
- Recent experience in an NHS role
Experience
Essential
- Ability to work as part of a team in a positive manner, supporting the service and clinical staff.
- Ability to maintain accurate records and departmental databases.
- Able to monitor quality of own work and others and initiate improvements.
- Ability to treat everyone with whom s/he comes into contact with, with dignity and respect.
- Ability to use information to monitor processes, plan and initiate corrective action.
- Pro-active with the ability to use own initiative
- Able to present a positive image of themselves and the service and to communicate professionally at all levels.
- Ability to work calmly under pressure.
Knowledge
Essential
- An understanding of the patient journey through the treatment process
Desirable
- A good knowledge of local and Trust-wide policies and procedures
Qualifications
Essential
- GCSE Maths and English or equivalent standard of education
- NVQ 2 or equivalent in relevant field
- ECDL or equivalent experience of a range of IT packages such as Microsoft Word, Excel, Outlook and Power point at intermediate level
Other
Essential
- Good verbal communication
- Good written communication
- Good telephone manner
- Ability to input and retrieve information on a computerised system
- Able to work as an integral member of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
