Diabetes Administrator/Receptionist

Barts Health NHS Trust

This job is now closed

Job summary

We have an exciting opportunity available for a dedicated, enthusiastic, and motivated individual to join our Diabetes Department as an Appointments Clerk/Receptionist at Mile End Hospital. This role involves extensive interaction with patients and colleagues from various professions, requiring you to provide clerical and receptionist support while ensuring the department runs smoothly.

As the primary point of contact for patients, you'll be responsible for maintaining accurate demographic information in patient records and the administration system. This position demands precision and efficiency, with a focus on promptly recording bookings, transfers, discharges, and outpatient appointments in real-time on CRS and other relevant systems.

The ideal candidate will be a strong team player capable of managing their workload effectively, with excellent telephone etiquette. Computer proficiency, exceptional customer service, communication skills, and the ability to work collaboratively are essential. Previous experience in a clinical administration role is advantageous.

Moreover, you should possess the ability to balance tact and assertiveness, maintaining composure and patience in a sometimes-stressful environment. Experience in a high-volume patient/customer-focused role, particularly within an acute hospital setting, is preferred.

Join our dynamic team and contribute to delivering exceptional care to our patients at Mile End Hospital's Diabetes Department.

Main duties of the job

To provide administrative and clerical support to the multidisciplinary Diabetes teams at the Diabetes Centre.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Date posted

08 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum inc

Contract

Permanent

Working pattern

Full-time

Reference number

259-6167912RLH-A

Job locations

Mile End Hospital

London

E1 1FR

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

GCSE C grade or above (or equivalent) in English and Mathematics
An understanding of and commitment to equal opportunities.

Desirable

European Computer Driving License (ECDL)

Experience

Essential

One year's experience of working in an administrative role
Experience of dealing with customers and customer complaints
Previous experience of working with members of the public
Working as part of a team
Previous experience of working in a Healthcare setting.

Person Specification

Qualifications

Essential

GCSE C grade or above (or equivalent) in English and Mathematics
An understanding of and commitment to equal opportunities.

Desirable

European Computer Driving License (ECDL)

Experience

Essential

One year's experience of working in an administrative role
Experience of dealing with customers and customer complaints
Previous experience of working with members of the public
Working as part of a team
Previous experience of working in a Healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information