Dental Receptionist

Barts Health NHS Trust

The closing date is 08 May 2024

Job summary

We are looking for a full time Band 2 Receptionists to join our Dental Outpatients Team at Barts Health NHS Trust the successful candidate will have excellent communication and customer service skills and be able to lead and support the junior members of the team.

You will become part of our busy reception team and strive to ensure our patients receive the best possible service from the Trust. With good interpersonal skills and the ability to respond sympathetically to queries and direct people appropriately, you will possess good administrative and organisational skills and be computer literate. We are looking for enthusiastic, professional, and well organised individuals to join our busy and friendly team. Applicants must be willing to work flexibly to cover holidays and have good written and verbal communication skills.

Please ensure that you have read and meet the essential criteria of the Job Description.

Applicants will need to pass an aptitude test to progress to the interview stage.

***Please note, as per Home Office guidelines, we are unable to sponsor band 2 roles***

Main duties of the job

To provide professional receptionist support to the Trust's Dental clinics ensuring the provision of an excellent "front of house" service. To provide seamless Dental care in conjunction with the medical and nursing team for The Trust's patients ensuring that all patients, relatives and visitors to the Department are dealt with in a prompt and courteous manner at all times.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year Per annum inc

Contract

Permanent

Working pattern

Full-time

Reference number

259-6176330RLH-A

Job locations

Royal London Hospital

London

E1 1FR

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good General Education. (eg. GCSE English and Maths A-C)

Experience

Essential

Minimum of 1 Year experience of working in a busy office/Customer Care Environment on a daily basis either face to face or via telephone.
Experience of IT Packages.

Skills

Essential

Team Working
Organisational Skills
Confident Telephone Manner
Strong Communications Skills
Good customer Care Skills
Excellent Time Management
Ability to file Alpha and Numeric

Person Specification

Qualifications

Essential

Good General Education. (eg. GCSE English and Maths A-C)

Experience

Essential

Minimum of 1 Year experience of working in a busy office/Customer Care Environment on a daily basis either face to face or via telephone.
Experience of IT Packages.

Skills

Essential

Team Working
Organisational Skills
Confident Telephone Manner
Strong Communications Skills
Good customer Care Skills
Excellent Time Management
Ability to file Alpha and Numeric

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information