Job summary
This Service Manager post is a key position within the Division's management structure, responsible for providing day-to-day operational management and support, alongside delivering and development improvement projects for patients and staff.
You will be operationally responsible for the service portfolio as well as providing Service -wide leadership on specific issues. You will therefore have well-honed performance management skills coupled with an understanding and appreciation of complex clinical pathways. You will also head up a range of service development initiatives directly as well as working with and through your teams, colleagues and peers to deliver service improvement projects associated with services under your portfolio.
Reporting into the Associate General Manager for the division and working closely with the clinical director, named clinical leads and senior nurses you will ensure we deliver high quality services, provide an excellent experience for our patients and meet our regulatory and operational performance targets.
The successful candidate will need to demonstrate:
- Recent experience of leading a multi-disciplinary team;
- Extensive knowledge of operational management;
- A track record of delivering successful service improvement;
- Robust budget management skills; and
- A positive, engaging and driven character
This is an excellent opportunity in a high profile organisation providing stretch, development and challenge for the successful candidate.
Main duties of the job
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas across the Whipps Cross Site, Key aims are:
- Provide timely, efficient and effective operational service management support for all specialities within surgery, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
- Take forward agreed projects to improve service delivery and patient experience in key areas.
- Lead on ensuring that all performance/quality targets are met.
- Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Division's Tier 3 Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times
The post holder will manage a team within the Division.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Educated to relevant Degree level or working towards
Desirable
- Recognised Management qualification or relevant experience
Experience
Essential
- Operational management experience
- Experience of successfully leading and implementing service improvement projects
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
Desirable
- Experience of managing large groups of staff
- Experience of managing a budget
- Experience of acute Hospital Information System or Patient
- Administration Systems
- Working across and leading
- Trust wide projects
- Ability to understand complex issues, problem solve and propose solutions
- Understanding of project management techniques
Knowledge
Essential
- Knowledge and awareness of issues affecting NHS acute hospitals
- Demonstrable ability to evaluate and improve service quality.
Desirable
- Has experience of putting together a business case and contributing to its implementation
Skills
Essential
- Analysis of complex data to produce succinct information appropriate for its audience
- Strong communication skills - written and verbal
- Ability to develop new ways of working
- An effective completer / finisher Knowledge of developing and using databases
- Knowledge / skills in MS Office Professional
- Used to producing analysis in numerical or graphical formats to a high standard
- Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisation
- Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others
- Recognise others' anxieties and problems - encourage them to find ways of dealing constructively with stress
- Able to absorb and deal constructively with criticism and seek support as necessary
Desirable
- Advanced Excel Spreadsheet skills
- Demonstrates achievements in managing change
- Experience of participating in clinical governance initiatives
- Demonstrates a commitment to the highest ethical and professional values and a belief in government funded healthcare
- Able to manage own energy and pace efforts
Other
Essential
- Excellent verbal and written communication and
- presentation skills suitable for a range of audiences, including chairing of meetings
- Able to clarify key points from diverse and complex sets of information.
- Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and possible solutions
- Models, and is able to encourage others in being innovative in finding ways of improving the quality of services
Desirable
- Experienced in giving presentations to diverse audiences.
Person Specification
Qualifications
Essential
- Educated to relevant Degree level or working towards
Desirable
- Recognised Management qualification or relevant experience
Experience
Essential
- Operational management experience
- Experience of successfully leading and implementing service improvement projects
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
Desirable
- Experience of managing large groups of staff
- Experience of managing a budget
- Experience of acute Hospital Information System or Patient
- Administration Systems
- Working across and leading
- Trust wide projects
- Ability to understand complex issues, problem solve and propose solutions
- Understanding of project management techniques
Knowledge
Essential
- Knowledge and awareness of issues affecting NHS acute hospitals
- Demonstrable ability to evaluate and improve service quality.
Desirable
- Has experience of putting together a business case and contributing to its implementation
Skills
Essential
- Analysis of complex data to produce succinct information appropriate for its audience
- Strong communication skills - written and verbal
- Ability to develop new ways of working
- An effective completer / finisher Knowledge of developing and using databases
- Knowledge / skills in MS Office Professional
- Used to producing analysis in numerical or graphical formats to a high standard
- Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisation
- Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others
- Recognise others' anxieties and problems - encourage them to find ways of dealing constructively with stress
- Able to absorb and deal constructively with criticism and seek support as necessary
Desirable
- Advanced Excel Spreadsheet skills
- Demonstrates achievements in managing change
- Experience of participating in clinical governance initiatives
- Demonstrates a commitment to the highest ethical and professional values and a belief in government funded healthcare
- Able to manage own energy and pace efforts
Other
Essential
- Excellent verbal and written communication and
- presentation skills suitable for a range of audiences, including chairing of meetings
- Able to clarify key points from diverse and complex sets of information.
- Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and possible solutions
- Models, and is able to encourage others in being innovative in finding ways of improving the quality of services
Desirable
- Experienced in giving presentations to diverse audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
