Job summary
We are looking for an enthusiastic and highly motivated Registration Authority Manager to lead our fantastic Registration Authority teamYou will support this award-winning team to effectively and creatively engage our internal and external audiences.The TeamAs a Registration Authority team team, we are responsible for supporting access to clinical and non-clinical systems across the group using smartcards.We do this through face to face drop in sessions and online back office support providing both physical and virtual smart cards to our end users as well as resolving issues they may face.It is a critical team in helping our hospitals function effectively.
Main duties of the job
The Registration Authority Manager will lead the team in providing the best service possible to our end users,You will be responsible for managing Registration Authority governance in the Trust and implementing RA policy and RA processes that adhere to national guidance and policyYou will manage the day-to-day operation of the Registration Authority activities within the Trust across all sites and satellite units, allocating the required resource to support the different activities involved.You will oversee the response to support requests via drop in sessions, email and Alemba (our service desk system) and on the telephone using our WeCare values to deliver a high standard of customer service.
If you have previous RA and line management experience we would love to hear from you.
Your primary base will be Canary Wharf, however you will be expected to work across the sites as and where necessary.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Educated to post graduate level, or equivalent relevant experience
- Recognised Project Management methodology qualification (e.g. Prince2) or equivalent experience
- ECDL or equivalent demonstration of IT literacy
Experience
Essential
- At least one year's line management experience
- Experience of risk management, including logging, investigation and escalation
- At least one years' experience as a Registration Authority Agent
- Experience of operating in a service led environment, working to SLAs or other published customer service targets
- Experience of change/transition planning including engagement activity, training needs analysis and deployment activities.
Desirable
- Experience as a Registration Authority Manager
- Previous experience of working within an acute trust
- Previous experience of Cerner Millennium
- Experience of process development/mapping
Knowledge
Essential
- Thorough understanding of national Registration Authority (RA) policies and procedures
- Excellent understanding of customer relations and services
- Excellent knowledge of User Identity Manager (UIM), PBAC [IIM] and ESR
- Previous experience of the ESR-UIM Interface
Other
Essential
- Able to lead and motivate a team
- Expected to develop IT skills. Willing to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training as required.
- Knowledge of equal opportunities and an understanding of its importance and value
Skills
Essential
- Able to organise own and teams workload
- A high level of IT literacy
- Able to demonstrate effective leadership
- A high level of accuracy and speed
- Able to work well on one's own initiative or as part of a team
- Able to demonstrate excellent customer relations skills
- Able to work under pressure
- Able to be responsible for ensuring compliance with organisational policies and procedures and overall information management strategy
- Excellent written and oral communication skills, including the ability to use tact and persuasion.
- Communicate confidently and with credibility with NHS staff at all levels on complex programme and implementation issues, by using appropriate tools and language to a varied audience of internal and senior external stakeholders
Person Specification
Qualifications
Essential
- Educated to post graduate level, or equivalent relevant experience
- Recognised Project Management methodology qualification (e.g. Prince2) or equivalent experience
- ECDL or equivalent demonstration of IT literacy
Experience
Essential
- At least one year's line management experience
- Experience of risk management, including logging, investigation and escalation
- At least one years' experience as a Registration Authority Agent
- Experience of operating in a service led environment, working to SLAs or other published customer service targets
- Experience of change/transition planning including engagement activity, training needs analysis and deployment activities.
Desirable
- Experience as a Registration Authority Manager
- Previous experience of working within an acute trust
- Previous experience of Cerner Millennium
- Experience of process development/mapping
Knowledge
Essential
- Thorough understanding of national Registration Authority (RA) policies and procedures
- Excellent understanding of customer relations and services
- Excellent knowledge of User Identity Manager (UIM), PBAC [IIM] and ESR
- Previous experience of the ESR-UIM Interface
Other
Essential
- Able to lead and motivate a team
- Expected to develop IT skills. Willing to take responsibility for self-development on a continuous basis, undertaking on-the-job and other training as required.
- Knowledge of equal opportunities and an understanding of its importance and value
Skills
Essential
- Able to organise own and teams workload
- A high level of IT literacy
- Able to demonstrate effective leadership
- A high level of accuracy and speed
- Able to work well on one's own initiative or as part of a team
- Able to demonstrate excellent customer relations skills
- Able to work under pressure
- Able to be responsible for ensuring compliance with organisational policies and procedures and overall information management strategy
- Excellent written and oral communication skills, including the ability to use tact and persuasion.
- Communicate confidently and with credibility with NHS staff at all levels on complex programme and implementation issues, by using appropriate tools and language to a varied audience of internal and senior external stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
