Senior Scheduler (Supervisor) – Imaging

Job summary

An exciting, fixed term opportunity has arisen for a supervisor to join the Imaging Department based at Whipps Cross Hospital. This post holder will be responsible for the day to day on site supervision and will need to support our admin lead to manage a large admin and clerical team, comprised of receptionists and schedulers spanning across various imaging modalities including CT, MRI, Interventional Radiology and Ultrasound.

This supervisor role will need to have previous experience of working within a similar scheduling environment and has a strong proven knowledge of hospital patient systems; CRS, EPR, Sectra RISe/PACS or similar.Ideally the successful candidate will have previous experience and knowledge of national diagnostic, referral to treat (RTT) waiting times and experience with pathway validation would be advantage.

You will need to be a confident and clear communicator possessing excellent organizational, verbal, and written skills with extensive experience in a senior administration role. We also require you to have detailed knowledge of administrative procedures and be able to prioritize and plan your own work efficiently. You must be confident in leading a team of admin staffs and able to work under pressure in our very busy environment which is essential for this role.

If this sounds like you, we would love to hear from you and look forward to your application.

Main duties of the job

This post is responsible for the day to day on site supervision of the scheduling and receptionist staff ensuring completion of administrative and scheduling tasks within Radiology including; CT, Ultrasound, MRI, Fluoroscopy and Interventional Radiology.As a senior scheduler you will require previous experience scheduling imaging appointments and will have competent knowledge of CRS and RIS/ PACS Sectra. The post holder will be responsible for ensuring that workload is delegated and completed in line with NHS standards, access policies and national diagnostic waiting times. The post holder will act as the first line of support for; receptionists/schedulers, patient complaints handing and provide resolution by acting as the first line of escalation in response to patient or internal queries. This supervisory role will require working closely with the admin lead and escalating issues to management team or designated persons. The purpose of this role is to support the admin lead by providing general oversight of a large A&C team and tasks, monitoring patient waiting lists and reporting back to management the various aspects of service such as; requested order figures, staffing levels, sickness, complaints and capability concerns. The post holder will also be responsible for providing cross cover of Significant Findings reporting/ Unexpected

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Employer details

Employer name

Barts Health NHS Trust

Address

Whipps Cross University Hospital

London

E11 1NR

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Barts Health NHS Trust

Address

Whipps Cross University Hospital

London

E11 1NR

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

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