Job summary
We are looking for an enthusiastic and highly motivated administrator to join our busy Dermatology booking team. You will support the departments efforts by booking into minor operations and cancer treatments.
The Dermatology booking team consists of eight other staff members who share responsibility for ensuring the smooth running of Dermatology services at The Royal London Hospital. The team is experienced and friendly.
Main duties of the job
The post holder will be expected to provide administrational support to the Royal London Hospital Dermatology Service. To schedule patients for minor ops surgery and provide administrational assistance. Answer any queries that patients have in relation to appointments, documentation etc. The post holder will be expected to work independently as well as part of a team to ensure an efficient and effective service in order to meet patients' needs. The role will range from scheduling patients for minor op's procedures, handling patient queries, clinic management and additional administrational duties.
You will be responsible for scheduling minor op procedures within the department, liaising with multi-disciplinaries in organising clinics. This is an exciting and pivotel role in ensuring and arranging patient care on a number of pathways including. Care and empathy are essential in providing a compassionate care for our patients on the suspected cancer pathways.
You will work closely with the rest of the admin team and the operational management team to ensure additional clinics are booked fairly and equitably such that the longest waiting patients are offered treatment first.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths
Experience
Essential
- Experience using customer focused administrative system.
- Working collaboratively as part of a team.
- Experience of communicating with a range of people both within and external to the organisation
Desirable
- Previous experience working in an NHS environment.
- Knowledge of outpatient national targets.
- Previous experience using Cerner / CRS.
Knowledge
Essential
- Confidentiality and Data Protection
- Customer service
Skills
Essential
- Good verbal and written communication.
- Excellent telephone manner.
- Ability to efficiently prioritise workload.
- Ability to work well in a team.
- Good attention to detail and accuracy
- Proficient in Microsoft Office, particularly Excel
- Ability to work flexibly to meet the demands of the service.
- Able to demonstrate a commitment to Trust WeCare values
Other
Essential
- Ability to input and retrieve information on a computerised system.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths
Experience
Essential
- Experience using customer focused administrative system.
- Working collaboratively as part of a team.
- Experience of communicating with a range of people both within and external to the organisation
Desirable
- Previous experience working in an NHS environment.
- Knowledge of outpatient national targets.
- Previous experience using Cerner / CRS.
Knowledge
Essential
- Confidentiality and Data Protection
- Customer service
Skills
Essential
- Good verbal and written communication.
- Excellent telephone manner.
- Ability to efficiently prioritise workload.
- Ability to work well in a team.
- Good attention to detail and accuracy
- Proficient in Microsoft Office, particularly Excel
- Ability to work flexibly to meet the demands of the service.
- Able to demonstrate a commitment to Trust WeCare values
Other
Essential
- Ability to input and retrieve information on a computerised system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
