Job summary
An exciting opportunity has arisen to join the Specialist Medicine Division at the Royal London Hospital as Service Manager.
This Service Manager post is a key position within the Division's management structure, responsible for providing day-to-day operational management and support across broad services, alongside delivering and development improvement projects for patients and staff.
This is both a challenging and rewarding time to join the Division and this post is an opportunity to lead on service level projects, redesigning workflows and processes to support elective recovery, and solidifying the positive changes to our services brought about by COVID-19.
To deliver these changes, you will need experience of working within a multi-professional team and of working collaboratively with both internal and external stakeholders. You will need to have a strong commitment to improving services whilst remaining passionate about quality and safety. You will have a proven track record of successful operational management experience, and will demonstrate a high standard of communication and organisational skills.
Above all, the post holder will show proficiency for working closely with clinical teams to ensure the efficient delivery of high quality care across outpatient, inpatient and day unit settings.
Main duties of the job
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the service areas. Key aims are:
- Provide timely, efficient and effective operational service management support for a number of specialities within Specialist Medicine Services, assisting the Clinical Director, Lead Clinicians and General Manager to ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards.
- Take forward agreed projects to improve service delivery and patient experience in key areas.
- Lead on ensuring that all performance/quality targets are met.
- Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the CAG Tier 2 Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times
The postholder will manage a team within the division.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification
Qualifications
Essential
- Educated to relevant Degree level or working towards e.g. Degree in Numerate or information systems, Masters in Health management or Core Academic Subject.
- Evidence of continuing education and development
Desirable
- Recognised Management qualification
Experience
Essential
- Has experience of putting together a business case and contributing to its implementation
- Experience of managing large groups of staff and handling difficult conversations
- Operational management experience
- Experience of successfully leading and implementing service improvement projects.
- Experience of managing a budget
- Experience of participating in clinical governance initiatives
Desirable
- Experience of acute Hospital Information System or Patient Administration Systems
- Working across and leading Trust wide projects
Knowledge
Essential
- Knowledge and awareness of issues affecting NHS acute hospitals
- Understanding of project management techniques
Desirable
- Knowledge of developing and using databases
- Knowledge / skills in MS Office Professional
Skills
Essential
- Demonstrable ability to evaluate and improve service quality.
- Ability to understand complex issues, problem solve and propose solutions
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
- Analysis of complex data to produce succinct information appropriate for its audience
- Strong communication skills - written and verbal
- Ability to develop new ways of working
- Strong interpersonal skills
- Used to producing analysis in numerical or graphical formats to a high standard
- Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others
- Able to manage own energy and pace efforts
- Recognise others' anxieties and problems - encourage them to find ways of dealing constructively with stress
- Able to absorb and deal constructively with criticism and seek support as necessary
Desirable
- Advanced Excel Spreadsheet skills
- Demonstrates achievements in managing change
- An effective completer / finisher
- Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisation
Other
Essential
- Excellent verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings.
- Able to clarify key points from diverse and complex sets of information.
- Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and possible solutions
- Models, and is able to encourage others in being innovative in finding ways of improving the quality of services
- Sufficient to perform the duties of the post with any aids and adaptations
Desirable
- Experienced in giving presentations to diverse audiences.
Person Specification
Qualifications
Essential
- Educated to relevant Degree level or working towards e.g. Degree in Numerate or information systems, Masters in Health management or Core Academic Subject.
- Evidence of continuing education and development
Desirable
- Recognised Management qualification
Experience
Essential
- Has experience of putting together a business case and contributing to its implementation
- Experience of managing large groups of staff and handling difficult conversations
- Operational management experience
- Experience of successfully leading and implementing service improvement projects.
- Experience of managing a budget
- Experience of participating in clinical governance initiatives
Desirable
- Experience of acute Hospital Information System or Patient Administration Systems
- Working across and leading Trust wide projects
Knowledge
Essential
- Knowledge and awareness of issues affecting NHS acute hospitals
- Understanding of project management techniques
Desirable
- Knowledge of developing and using databases
- Knowledge / skills in MS Office Professional
Skills
Essential
- Demonstrable ability to evaluate and improve service quality.
- Ability to understand complex issues, problem solve and propose solutions
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
- Analysis of complex data to produce succinct information appropriate for its audience
- Strong communication skills - written and verbal
- Ability to develop new ways of working
- Strong interpersonal skills
- Used to producing analysis in numerical or graphical formats to a high standard
- Able to take conscious steps to manage self under pressure - creating time for reflection and support for self and others
- Able to manage own energy and pace efforts
- Recognise others' anxieties and problems - encourage them to find ways of dealing constructively with stress
- Able to absorb and deal constructively with criticism and seek support as necessary
Desirable
- Advanced Excel Spreadsheet skills
- Demonstrates achievements in managing change
- An effective completer / finisher
- Communicates the vision and brings it alive - describes what the future needs to look like in terms of service improvement and modernisation
Other
Essential
- Excellent verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings.
- Able to clarify key points from diverse and complex sets of information.
- Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and possible solutions
- Models, and is able to encourage others in being innovative in finding ways of improving the quality of services
- Sufficient to perform the duties of the post with any aids and adaptations
Desirable
- Experienced in giving presentations to diverse audiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
