Job summary
The Cardiovascular CAG is offering an exciting opportunity to join the Barts Heart Centre's Cardiology Scheduler. We are looking for an enthusiastic individual who will be responsible for the scheduling of admissions through our Cardiology Labs and work closely with the clinical teams in the area and beyond.
The post holder will be required to assist in the running of the admission service and the improvement of services to the scheduling processes to meet the demand of the service.
They are required to make improvements to the service with the guidance of both the Team Leader and Bookings Deputy Delivery Manager, and the clinical teams to improve efficiency and the demand of the service.
To ensure that service requirements are meet and national targets are adhered to.
Main duties of the job
What we are offering
North and East London has some of the most dynamic and talented cardiovascular experts nationally and internationally. Clinicians from Barts Health NHS Trust, University College London Hospitals NHS Foundation Trust (UCLH) and further afield are working together to create a single specialist centre for cardiovascular disease to cover all our local communities. You will be joining us at an incredibly exciting time, as we realise a once-in-a-lifetime opportunity to improve services for patients and secure them for future generations in creating a world class cardiovascular service.
Your expertise, your experience and your vision will be our building blocks to success. By becoming part of the team you can work with us sharing your unique talents and strengths though which the foundations of this new centre will be built.
You will be asked at interview as to your preference but prior to the interview please think about whether you would like to be considered for the other roles.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential.
Job description
Job responsibilities
Booking & Scheduling
Ensure that elective Cardiac lists are compiled and updated on CRS Centre (or any other Trust systems) and reviewed/signed off by the relevant teams/General Management:
- Contact patients to agree with them the date of admission in line with the Patient Access Policy.
- Create a waiting list entry for patients requiring admission.
- Schedule patient appointments ensuring patients are fully booked on CRS and ensure a confirmation letter is sent.
- Book patients in chronological order or in order of clinical urgency.
- Book procedures, ensuring that capacity is proactively and efficiently used.
- Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer pathway co-ordinators to ensure that these are scheduled appropriately within their pathway.
- Book pre assessment appointments, where required by contacting the patient to agree the date of admission in line with POA Guidelines.
- Book new appointments for pre assessment (PAC) at least two weeks before TCI, ensuring that capacity is proactively and efficiently used and patients booked in advance of TCI date.
- Act on clinic outcome forms for pre assessment clinics, by actively checking that all patients have attended their pre assessment clinic and ensure that outcomes have been dealt with in a timely manner, ensure that these outcomes are reflected on the Lab list and PTL.
- Ensure that all communication with patients have been logged onto the Trust computer system
- Meet with Cath Lab managers/Consultants to ensure that the Lab list is adequately filled to capacity for the forth coming weeks.
- Ensure that all cancellations and rebooking of patients are dealt with in emergency situations (Lab closure/emergencies overtaking list etc.)
- Utilise lab lists to the maximum
PTL Management and Validation
Proactively manage pathway to avoid breach targets and take steps to resolve any issues e.g. 28 day cancelled operations:
Job description
Job responsibilities
Booking & Scheduling
Ensure that elective Cardiac lists are compiled and updated on CRS Centre (or any other Trust systems) and reviewed/signed off by the relevant teams/General Management:
- Contact patients to agree with them the date of admission in line with the Patient Access Policy.
- Create a waiting list entry for patients requiring admission.
- Schedule patient appointments ensuring patients are fully booked on CRS and ensure a confirmation letter is sent.
- Book patients in chronological order or in order of clinical urgency.
- Book procedures, ensuring that capacity is proactively and efficiently used.
- Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer pathway co-ordinators to ensure that these are scheduled appropriately within their pathway.
- Book pre assessment appointments, where required by contacting the patient to agree the date of admission in line with POA Guidelines.
- Book new appointments for pre assessment (PAC) at least two weeks before TCI, ensuring that capacity is proactively and efficiently used and patients booked in advance of TCI date.
- Act on clinic outcome forms for pre assessment clinics, by actively checking that all patients have attended their pre assessment clinic and ensure that outcomes have been dealt with in a timely manner, ensure that these outcomes are reflected on the Lab list and PTL.
- Ensure that all communication with patients have been logged onto the Trust computer system
- Meet with Cath Lab managers/Consultants to ensure that the Lab list is adequately filled to capacity for the forth coming weeks.
- Ensure that all cancellations and rebooking of patients are dealt with in emergency situations (Lab closure/emergencies overtaking list etc.)
- Utilise lab lists to the maximum
PTL Management and Validation
Proactively manage pathway to avoid breach targets and take steps to resolve any issues e.g. 28 day cancelled operations:
Person Specification
Experience
Essential
- Minimum of 2 years administration/ medical secretarial/ pathway experience or equivalent non NHS
Skills
Essential
- Keyboard skills to access and input to data systems; Competent in Microsoft Office products
- Competence with a range of IT packages, e.g. CRS and Excel
- Understanding of Data Protection Act, GDPR and Freedom of Information Act
Desirable
- Ability to use information to monitor processes, plan and initiate action
Knowledge
Essential
- A good level of medical terminology acquired through education, training or work experience
- Experience of a range of IT packages such as word, excel, outlook and power point
- Good knowledge of 18 week pathways
Desirable
- Education/ Requirements Supervisory or office management skills equivalent to certificate level
- Experience in front validating
Qualifications
Essential
- GCSE/ A Level or equivalent standard of education
Other
Essential
- The ability to plan and co-ordinate activities and changes to systems or standards
Person Specification
Experience
Essential
- Minimum of 2 years administration/ medical secretarial/ pathway experience or equivalent non NHS
Skills
Essential
- Keyboard skills to access and input to data systems; Competent in Microsoft Office products
- Competence with a range of IT packages, e.g. CRS and Excel
- Understanding of Data Protection Act, GDPR and Freedom of Information Act
Desirable
- Ability to use information to monitor processes, plan and initiate action
Knowledge
Essential
- A good level of medical terminology acquired through education, training or work experience
- Experience of a range of IT packages such as word, excel, outlook and power point
- Good knowledge of 18 week pathways
Desirable
- Education/ Requirements Supervisory or office management skills equivalent to certificate level
- Experience in front validating
Qualifications
Essential
- GCSE/ A Level or equivalent standard of education
Other
Essential
- The ability to plan and co-ordinate activities and changes to systems or standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
