Job summary
We require one full time receptionist for a busy Imaging/Radiology department at Whipps Cross Hospital
The receptionist will work as part of a team facilitating the patients' journey through the radiology department for diagnostic examinations.
Working pattern would be 08:30 - 17:00hrs, Monday - Friday (5days a week)
Hours are equivalent to 37.30hours per week (permanent contract)
Candidates ideally should have at least 1 year face to face reception experience with excellent communication and interpersonal skill. Full training will be provided.
The post holder will be expected to provide a professional receptionist support to the Trust's imaging department ensuring the provision of an excellent "front of house" service. In conjunction with the medical, radiographic and nursing team provide seamless imaging care for The Trust's patients ensuring that all patients, relatives and visitors to the Department are dealt with in a courteous manner at all times.
For further details / informal visits contact:
Name: Omid AlizadehJob title: Imaging Admin LeadEmail: omid.alizadeh@nhs.net
Name: Rofiquol IslamJob title: Imaging Service ManagerEmail: rofiquol.islam1@nhs.net
Main duties of the job
The post holder will be expected to provide a professional receptionist support to the Trust's imaging department ensuring the provision of an excellent "front of house" service. In conjunction with the medical, radiographic and nursing team provide seamless imaging care for The Trust's patients ensuring that all patients, relatives and visitors to the Department are dealt with in a courteous manner at all times.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Experience
Essential
- Experience using customer focused administrative system.
- Experience in working in a customer focused environment.
- Excellent IT skills including Microsoft Office
- An understanding of the importance of confidentiality
Desirable
- Previous experience in working in an NHS environment.
- Knowledge of outpatient national targets.
- Previous experience using CRS and RISe/PACS.
Skills
Essential
- Excellent telephone manner.
- Excellent interpersonal skills with the ability to maintain a courteous approach at all times.
- Excellent, clear, and concise written communication skills
- Able to communicate effectively face-to-face
Desirable
- Ability to communicate effectively in a language other than English.
Knowledge & Qualifications
Essential
- A minimum of GCSE level or equivalent in English and Maths.
Other
Essential
- Able to work as part of a team
- Able to work on own initiative
- Able to work under pressure
- Able to maintain high quality standards and customer service
- Understanding of Data Protection Act & Freedom of Information Act
Person Specification
Experience
Essential
- Experience using customer focused administrative system.
- Experience in working in a customer focused environment.
- Excellent IT skills including Microsoft Office
- An understanding of the importance of confidentiality
Desirable
- Previous experience in working in an NHS environment.
- Knowledge of outpatient national targets.
- Previous experience using CRS and RISe/PACS.
Skills
Essential
- Excellent telephone manner.
- Excellent interpersonal skills with the ability to maintain a courteous approach at all times.
- Excellent, clear, and concise written communication skills
- Able to communicate effectively face-to-face
Desirable
- Ability to communicate effectively in a language other than English.
Knowledge & Qualifications
Essential
- A minimum of GCSE level or equivalent in English and Maths.
Other
Essential
- Able to work as part of a team
- Able to work on own initiative
- Able to work under pressure
- Able to maintain high quality standards and customer service
- Understanding of Data Protection Act & Freedom of Information Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
