Job summary
We are looking to recruit an enthusiastic Senior Patient Pathway Coordinator to work closely with our clinical teams to develop services and meet the demands of our population. We are looking for enthusiastic candidates who want to provide the very best in care. The post holder will play a key role in actively managing the administrative processes of Trauma patient pathways for the Plastic Surgery department at The Royal London Hospital to ensure a smooth and efficient service for patients throughout their journey. We have a lot to offer in terms of the variety of experience, the satisfaction of meeting our challenges.
Barts Health is the largest NHS Trust in the UK and the busiest Major Trauma Centre in Europe. For high-energy trauma, we treat the most severely injured patients (ISS 15+) of any hospital in the UK. The range and breadth of experience gained working in this environment is unrivalled across the capital and the country.
We are also located in the heart of East London, with everything it has to offer, you are sure to find the local environment both stimulating and inspiring. Our local population has a high health need, and we are committed to changing lives, our trust mission statement.
Main duties of the job
The post holder will play a key role in actively managing the administrative processes of patient pathways and the administrative staff for the Plastic Surgery Department based at The Royal London Hospital. The purpose of this role is to ensure a smooth and efficient service for patients throughout their journey and to provide an effective administration service to the multidisciplinary team. The post is pivotal to the running of the department.
Barts Health is the largest NHS Trust in the UK and the busiest Major Trauma Centre in Europe. We are located in the heart of East London, with everything it has to offer, you are sure to find the local environment both stimulating and inspiring. Our local population has a high health need, and we are committed to changing lives, our trust mission statement. For high-energy trauma, we treat the most severely injured patients (ISS 15+) of any hospital in the UK.
As well as our trauma service, we also have a large and expanding elective service. In particular, as we work to address the backlog from the pandemic, we have temporarily increased the size of our admin and medical teams to meet the needs of our patients. This is a key leadership growth & development post to oversee and coordinate this administrative support.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
Key results areas
- Effective and efficient patient pathway management (including but not limited to, responsibility for clinic management, including size, closures, letters and follow up from clinic and post-surgery)
- Review and management of patient tracking list (admitted and non-admitted)
- Effective and efficient patient care day to day (including but not limited to, responsibility for patient access to the service and the quality and timeliness of response)
- Initial management of family contact centre, PALs and AIRs responses
- Improved administrative function of the service
Key functions include:
- Day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
- Manage the Key Performance targets in your area, and demonstrate continuous improvement in patient experience with particular reference to a balanced demand and capacity plan
- You will support the directorates implementation of service improvement as appropriate and general development of services. You will pay a key part in supporting change in supporting clinical teams plan and review care pathways.
- Line manage Senior Patient Pathway Coordinator for specialty including recruitment, appraisal,
- Development, performance and allocation of work/resources
- Manage the implementation of SOPs, admin systems, admin service improvements including new technology for the service
- Ensure quality of admin services provided to patients and staff by the admin team
- Resolve problems, escalating to service manager where necessary
- Implement effective pathways
Whilst it is likely the post holder will be linked to specific multidisciplinary teams they will also be required to work across the department and the Trusts multiple sites to ensure cross-cover is provided. The Royal London Hospital Plastic Surgery and Spinal Surgery departments are growing to and undertaking work at other sites may be necessary.
Job description
Job responsibilities
Key results areas
- Effective and efficient patient pathway management (including but not limited to, responsibility for clinic management, including size, closures, letters and follow up from clinic and post-surgery)
- Review and management of patient tracking list (admitted and non-admitted)
- Effective and efficient patient care day to day (including but not limited to, responsibility for patient access to the service and the quality and timeliness of response)
- Initial management of family contact centre, PALs and AIRs responses
- Improved administrative function of the service
Key functions include:
- Day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.
- Manage the Key Performance targets in your area, and demonstrate continuous improvement in patient experience with particular reference to a balanced demand and capacity plan
- You will support the directorates implementation of service improvement as appropriate and general development of services. You will pay a key part in supporting change in supporting clinical teams plan and review care pathways.
- Line manage Senior Patient Pathway Coordinator for specialty including recruitment, appraisal,
- Development, performance and allocation of work/resources
- Manage the implementation of SOPs, admin systems, admin service improvements including new technology for the service
- Ensure quality of admin services provided to patients and staff by the admin team
- Resolve problems, escalating to service manager where necessary
- Implement effective pathways
Whilst it is likely the post holder will be linked to specific multidisciplinary teams they will also be required to work across the department and the Trusts multiple sites to ensure cross-cover is provided. The Royal London Hospital Plastic Surgery and Spinal Surgery departments are growing to and undertaking work at other sites may be necessary.
Person Specification
Experience
Essential
- oExperience of hospital systems (e.g., appointment scheduling and medical records)
- oAdministration/medical secretarial/ pathway experience or equivalent non-NHS
- oExperience of investigating and responding to PALs and AIRs complaints or equivalent
- oExperience of patient pathway validation and familiarity with patient tracking lists
Desirable
- oExperience in a line management or supervisory role
- oExperience of implementing change or service improvement
- oExperience of assisting in maintaining a healthy, safe and secure working environment for self and others
Qualifications
Essential
- oGCSE and A Level or equivalent standard of education
Desirable
- oSupervisory or office management skills equivalent to certificate level
Person Specification
Experience
Essential
- oExperience of hospital systems (e.g., appointment scheduling and medical records)
- oAdministration/medical secretarial/ pathway experience or equivalent non-NHS
- oExperience of investigating and responding to PALs and AIRs complaints or equivalent
- oExperience of patient pathway validation and familiarity with patient tracking lists
Desirable
- oExperience in a line management or supervisory role
- oExperience of implementing change or service improvement
- oExperience of assisting in maintaining a healthy, safe and secure working environment for self and others
Qualifications
Essential
- oGCSE and A Level or equivalent standard of education
Desirable
- oSupervisory or office management skills equivalent to certificate level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
