Job summary
The Anti-Coagulation Service is currently seeking to recruit a Support Worker to work out of Whipps Cross Hospital to provide a home visit service to our patients. The successful applicant will join a multi-disciplinary team and play an active role in providing exceptional care to our patients.
The applicants must be committed to providing a patient centred service. Essential skills include venepuncture proficiency, a good level of accuracy, literacy, and communication. We also expect the applicant to be compassionate and caring. The applicant must be a good team player and have a keen eye for detail to ensure accurate labelling of samples for testing. You will need to have great communication skills, be well organised and demonstrate lots of common sense. You need to have the ability to remain calm and deal with a busy (but rewarding) workplace.You must be a motivated, able to perform high quality general Phlebotomy and work well within a team
The post holder will be collecting blood samples from patients in outpatient clinics and will carry domiciliary visits.
The applicants must have an interest in healthcare. Applicants must also have GCSE English and Mathematics or equivalent and intermediate IT skills. Applicants must have excellent communication skills and enjoy working as part of a busy team
Main duties of the job
To work as part of a multidisciplinary team to provide health care, and support under the direction and supervision of registered practitioners to patients within the anticoagulant service, with a particular focus on supporting the patients in the community. This includes assisting in the delivery of interventions, treating and discharging patients and reporting all changes in patient status to senior staff. The role also involves providing administrative support to the anticoagulation team.
The role will be primarily based at Whipps Cross Hospital site but cross-site working at Barts Health within the anticoagulation and thrombosis network is required as part of the role
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job description
Job responsibilities
- To visit patients in the community who are unable to attend the hospital for routine INR testing and reporting these results back to the anticoagulation practitioners
- Clearly communicating INR results and transcribing the dosage instructions from the practitioners and ensuring patients or their carers understand these instructions
- To undertake non-complex clinical procedures under the guidance of senior team members e.g.: venepuncture, INR testing using Coag-check machine, medications, and other tasks according to training and competencies. To recognize their responsibility and accountability in accepting the delegated task.
- To manage the warfarin database, which includes tracking and registering all patients on warfarin treatment under our clinics.
- To help with booking patients via swiftqueue, in order to facilitate their clinic appointment and INR testing
- To escalate and report patient progress/ status on a shift by shift basis to senior team members
- Liaising with clients, colleagues, family and other professionals in ensuring integrated quality care is provided.
- To keep accurate, timely records according to Trust policy.
- To demonstrate flexibility and adaptability working across anticoagulant teams within Barts Health according to service needs.
- To commit to undertaking training and education to progress clinical skills as indicated by service development needs
- To respond effectively and actively to complaints and escalate appropriately following departmental policies.
- To assist registered staff in care and treatment and participate in the review process.
- To promote equality for all, including the maintenance of confidentiality, supporting individual customs, values and spiritual beliefs and ensuring that anti discriminatory practices are demonstrated.
- To support carers in their role of carer. This may include communication and liaison with other agencies, including partnership agencies.
- To provide practical / personal support for people identified as having complex needs e.g. self neglect, at risk of abuse, challenging behavior.
- To support clients with their personal and emotional care needs, whilst respecting their dignity and maximizing their independence.
- To exercise good personal time management, punctuality and consistent reliable attendance.
- As part of the team, incorporate up-to-date techniques and evidence-based practice into your work.
- To participate in audit and evaluation of the service as requested by your supervisor
- To support new or less experienced employees by demonstrating duties undertaken
- Coordinate and manage National External Quality Control Assessment Scheme for the point of care machines used by the service, as and when needed and required.
- Provide admin support, in scanning and uploading documents to CRS.
Personal & Professional Development
- To commit to undertaking training and education to progress clinical skills as indicated by service development needs
- The post holder is required to familiarise themselves with all Trust policies and procedures and to comply with these at all times.
General
- To respond effectively and actively to complaints and escalate appropriately following departmental policies
- Maintain effective communication between patients, their relatives, and the team
- To respect and acknowledge own professional skills and boundaries, understanding the limits of the role
- Understanding the responsibility of when to escalate to senior colleagues
- Taking opportunities to develop self-knowledge, contributing to effective team work
- To actively participate as a member of the multi-disciplinary team including contributing to meetings
Job description
Job responsibilities
- To visit patients in the community who are unable to attend the hospital for routine INR testing and reporting these results back to the anticoagulation practitioners
- Clearly communicating INR results and transcribing the dosage instructions from the practitioners and ensuring patients or their carers understand these instructions
- To undertake non-complex clinical procedures under the guidance of senior team members e.g.: venepuncture, INR testing using Coag-check machine, medications, and other tasks according to training and competencies. To recognize their responsibility and accountability in accepting the delegated task.
- To manage the warfarin database, which includes tracking and registering all patients on warfarin treatment under our clinics.
- To help with booking patients via swiftqueue, in order to facilitate their clinic appointment and INR testing
- To escalate and report patient progress/ status on a shift by shift basis to senior team members
- Liaising with clients, colleagues, family and other professionals in ensuring integrated quality care is provided.
- To keep accurate, timely records according to Trust policy.
- To demonstrate flexibility and adaptability working across anticoagulant teams within Barts Health according to service needs.
- To commit to undertaking training and education to progress clinical skills as indicated by service development needs
- To respond effectively and actively to complaints and escalate appropriately following departmental policies.
- To assist registered staff in care and treatment and participate in the review process.
- To promote equality for all, including the maintenance of confidentiality, supporting individual customs, values and spiritual beliefs and ensuring that anti discriminatory practices are demonstrated.
- To support carers in their role of carer. This may include communication and liaison with other agencies, including partnership agencies.
- To provide practical / personal support for people identified as having complex needs e.g. self neglect, at risk of abuse, challenging behavior.
- To support clients with their personal and emotional care needs, whilst respecting their dignity and maximizing their independence.
- To exercise good personal time management, punctuality and consistent reliable attendance.
- As part of the team, incorporate up-to-date techniques and evidence-based practice into your work.
- To participate in audit and evaluation of the service as requested by your supervisor
- To support new or less experienced employees by demonstrating duties undertaken
- Coordinate and manage National External Quality Control Assessment Scheme for the point of care machines used by the service, as and when needed and required.
- Provide admin support, in scanning and uploading documents to CRS.
Personal & Professional Development
- To commit to undertaking training and education to progress clinical skills as indicated by service development needs
- The post holder is required to familiarise themselves with all Trust policies and procedures and to comply with these at all times.
General
- To respond effectively and actively to complaints and escalate appropriately following departmental policies
- Maintain effective communication between patients, their relatives, and the team
- To respect and acknowledge own professional skills and boundaries, understanding the limits of the role
- Understanding the responsibility of when to escalate to senior colleagues
- Taking opportunities to develop self-knowledge, contributing to effective team work
- To actively participate as a member of the multi-disciplinary team including contributing to meetings
Person Specification
Skills
Essential
- Able to take bloods
- Computer skills
- Able to work unsupervised, within the limitations of own area of practise
- Able to work as an effective member of a team
- Ability to visit patients unsupervised
Desirable
- Experience in patient assessment
- Knowledge of using point of care Coag-check
- Able to help with machine calibration
Experience
Essential
- Experience of working in NHS as Phlebotomy/ HCA
- Experience of using an electronic patient record system
Desirable
- Experience in anticoagulation or relevant speciality
Qualifications
Essential
- Level 2 Numeracy & Literacy (or equivalent)
Desirable
- NVQ level III in Health Care or equivalent experience
Knowledge
Essential
- Knowledge of NHS
- Computer literature
Person Specification
Skills
Essential
- Able to take bloods
- Computer skills
- Able to work unsupervised, within the limitations of own area of practise
- Able to work as an effective member of a team
- Ability to visit patients unsupervised
Desirable
- Experience in patient assessment
- Knowledge of using point of care Coag-check
- Able to help with machine calibration
Experience
Essential
- Experience of working in NHS as Phlebotomy/ HCA
- Experience of using an electronic patient record system
Desirable
- Experience in anticoagulation or relevant speciality
Qualifications
Essential
- Level 2 Numeracy & Literacy (or equivalent)
Desirable
- NVQ level III in Health Care or equivalent experience
Knowledge
Essential
- Knowledge of NHS
- Computer literature
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
