Job summary
We have an exciting opportunity at St Bartholomew's Hospital, within the Cardiac Device Clinic to join as the Team Leader (Admin).
We are looking for an enthusiastic individual who has good interpersonal skills. This is a management role and the successful candidate will lead a small team of Remote Monitoring Co-ordinators and Reception / Booking staff, whilst being a part of a wider multi-disciplinary team. The post holder will be required to lead on the day to day running of both teams. They will support and implement the improvement and provision of scheduling services to meet capacity/demand fluctuations. They will ensure that service requirements are met and National RTT targets are adhered to.
The successful candidate will need to be a flexible team player who can manage a varied workload to meet set targets and changing deadlines. They must be able to work within a confidential environment and adhere to Information Governance procedures.
Computer literacy is essential as the successful candidate will be expected to input, extract and compile complex information from a number of booking and patient tracking systems. Full training will be provided on CRS/EPR/Mediconnect/PACs/Home monitoring websites
Main duties of the job
To manage and co-ordinate device clinic administration services within the Barts Heart Centre Service and play a key role in the co-ordination of the patient pathway ensuring a smooth and efficient service for the patient through their journey including enrolment of cardiac monitoring and education. The postholder will line manage A&C members of staff dealing with all HR and personnel issues as they arise.
To support the Service Delivery Manager in the implementation of policy, business planning, business objectives and service developments relating to the administrative function of the Service Line.
Assist in meeting performance management requirements of the services, including quality, waiting time and activity targets. Contribute to operational implementation and achievement of the strategic direction of Barts Heart Centre
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect. We aim to create an equitable working environment where every individual can fulfil their potential
Job description
Job responsibilities
The post holder will be required to lead an efficient administration service for the Cardiac Device department. Tasks include but are not limited to
- Line managing a small administrative team dedicated to the Cardiac Device department. This team will be expected to manage DNAs, appointment scheduling and rebooking, transferring clinical data to other NHS Trusts, supporting the phone network, and delivering patient communications.
- To be a member of the multidisciplinary team, contributing to and delivering effective, quality care of cardiac patients.
- Supporting in minimally invasive outpatient cardiac procedures.
- Analysis of data sets to implement improvement projects to better both patient and staff experiences.
- Setting up remote home monitoring for cardiac patients and delivering patient education post implantation of cardiac devices.
- Sickness management and rota responsibilities.
- Support and deliver training to staff within Barts Health NHS Trust.
- To respect and maintain confidentiality in all matters relating to the
department and patients.
- To keep the department well maintained, stocked and tidy, while adhering
to health and safety policies.
Job description
Job responsibilities
The post holder will be required to lead an efficient administration service for the Cardiac Device department. Tasks include but are not limited to
- Line managing a small administrative team dedicated to the Cardiac Device department. This team will be expected to manage DNAs, appointment scheduling and rebooking, transferring clinical data to other NHS Trusts, supporting the phone network, and delivering patient communications.
- To be a member of the multidisciplinary team, contributing to and delivering effective, quality care of cardiac patients.
- Supporting in minimally invasive outpatient cardiac procedures.
- Analysis of data sets to implement improvement projects to better both patient and staff experiences.
- Setting up remote home monitoring for cardiac patients and delivering patient education post implantation of cardiac devices.
- Sickness management and rota responsibilities.
- Support and deliver training to staff within Barts Health NHS Trust.
- To respect and maintain confidentiality in all matters relating to the
department and patients.
- To keep the department well maintained, stocked and tidy, while adhering
to health and safety policies.
Person Specification
Qualifications
Essential
- GCSE, A Level or equivalent standard of education
Desirable
- First aid/Heart Start or equivalent
Experience
Essential
- NHS experience.
- At least 2 years administration experience.
- Good level of understanding about Pacemaker devices
- Managing Administrative Team.
- Proactive with the ability to use own initiative.
- Minimum Ability to take an active role in agreed learning activities and keep a record of them.
- Knowledge of patient pathway.
Desirable
- Experience with using Cerner Millennium.
- Experience with using Mediconnect reporting software.
Person Specification
Qualifications
Essential
- GCSE, A Level or equivalent standard of education
Desirable
- First aid/Heart Start or equivalent
Experience
Essential
- NHS experience.
- At least 2 years administration experience.
- Good level of understanding about Pacemaker devices
- Managing Administrative Team.
- Proactive with the ability to use own initiative.
- Minimum Ability to take an active role in agreed learning activities and keep a record of them.
- Knowledge of patient pathway.
Desirable
- Experience with using Cerner Millennium.
- Experience with using Mediconnect reporting software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
