Patient Centre Clerk

Job summary

An opportunity has arisen for an exciting position within the Patient Management Centre. Applications are invited for an enthusiastic person to apply for the role of Patient Centre Clerk on a Fixed Term basis to cover Maternity Leave. This is an excellent opportunity for a dynamic and aspiring individual wishing to develop and progress their career.

The post holder will be the first point of call for patients querying their appointments and will be required to provide an efficient telephone service to the general public and all staff. This job role will also include other administrative tasks relevant to the department.

Main duties of the job

As part of a team, to be responsible for making appointments for patients and re-arranging appointments as appropriate, or to take patient details for further appointments to be made.

Ability to use local hospital systems, NHS spine and the NHS e-Referral Service (e-RS) to fulfil the duties of this role.

To deal with any communications and problems this may arise from various sources to include dealing with difficult patients. To be aware of the Trust's policy on handling complaints and to comply accordingly.

Maintain an accurate audit trail for all referrals and appointment amendments.

To maintain good communication and relationships with patients, clinicians, GP surgeries and directorates.

Computer/IT literate, good telephone manner, able to work on own initiative, good verbal & written communication, ability to organise/ prioritise work, attention to detail and previous experience of working in an office environment

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

We value and respect all individuals' diverse backgrounds, perspectives, and experiences. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We seek candidates who share our commitment to equality, diversity and inclusion and will actively contribute to advancing these principles within our workplace and the broader community. We want to ensure that our workforce is representative of the population we serve. To find out more read our inclusive practice people promise.

For more information: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)