Job summary
Ward Clerk - Ward B2 Trauma Permanent 24 Hours
We are looking for an efficient and well organised Ward Clerk to join Ward B2, Trauma ward.
Our successful candidate will have good administration skills, excellent customer service skills, the ability to prioritise the demands of a busy environment, work autonomously, and be able to prioritise and work well within a team, be able to communicate effectively with members of the public both face-to-face and offer the phone.
Main duties of the job
To ensure that patient's medical records are maintained in the correct manner from admission to discharge and also provide an efficient reception, telephone and clerical service to the ward.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential
- English Language, GSCSE C or above/equivalent
Desirable
- NVQ Level 3 Business & Administration
- RSA 1 typing/word processing or equivalent
Knowledge & Training
Essential
- Working knowledge of Microsoft Office packages
- Computer literate
- Undertake further bespoke computer training
- Understanding of confidentiality
- Demonstrate a knowledge of duties required for the post
- Willing to undertake further training/development
Desirable
- Working knowledge of Patient Management System
Experience
Essential
- Experience of using computer database systems
- Previous experience of working within the NHS
- Working in Customer Care dealing with the public
- Previous experience of clerical or administrative duties
- Work without direct supervision
- Flexible duties to meet service needs
Communication & Relationship Skills
Essential
- Articulate - efficient communication skills
- Reception/Telephone skills
- Ability to work as part of a multi-disciplinary team
- To provide an efficient service within a busy environment
Analytical & Judgement Skills
Essential
- Able to use own initiative and work on your own
Planning & Organisational Skills
Essential
- Organisational skills
- Enjoy a varied workload
Physical Skills
Essential
- Accurate keyboard skills
- Legible handwriting
- Attention to detail
- Motivated
- Able to work alone for periods of time without close supervision
Person Specification
Qualifications & Education
Essential
- English Language, GSCSE C or above/equivalent
Desirable
- NVQ Level 3 Business & Administration
- RSA 1 typing/word processing or equivalent
Knowledge & Training
Essential
- Working knowledge of Microsoft Office packages
- Computer literate
- Undertake further bespoke computer training
- Understanding of confidentiality
- Demonstrate a knowledge of duties required for the post
- Willing to undertake further training/development
Desirable
- Working knowledge of Patient Management System
Experience
Essential
- Experience of using computer database systems
- Previous experience of working within the NHS
- Working in Customer Care dealing with the public
- Previous experience of clerical or administrative duties
- Work without direct supervision
- Flexible duties to meet service needs
Communication & Relationship Skills
Essential
- Articulate - efficient communication skills
- Reception/Telephone skills
- Ability to work as part of a multi-disciplinary team
- To provide an efficient service within a busy environment
Analytical & Judgement Skills
Essential
- Able to use own initiative and work on your own
Planning & Organisational Skills
Essential
- Organisational skills
- Enjoy a varied workload
Physical Skills
Essential
- Accurate keyboard skills
- Legible handwriting
- Attention to detail
- Motivated
- Able to work alone for periods of time without close supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
