Patient Flow Coordinator

The Dudley Group NHS Foundation Trust

The closing date is 09 May 2025

Job summary

An exciting opportunity is available for you to join the Same Day Emergency Care Unit.

We are looking for an experienced individual to join our team who has good time management skills and excellent verbal and written communication skills.

Communicate effectively with other members of the health care team, patients and relatives.

Main duties of the job

Working closely with the Nursing and Medical Team in the Same Day Emergency Care Unit, the Patient Flow Co-ordinator will monitor and support patient flow through the Unit.

Working on a flexible rota basis working 12hrs a day covering 7 days a week, you will assist nursing staff with clerical duties relating to the admission, discharge and transfer of patients.

Communicate effectively with other members of the health care team, patients and relatives.

Applications from existing Patient Flow Co-ordinators or Ward Clerks are welcome.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working optionsand by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

253-0425-7128976

Job locations

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ


Job description

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Job description

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications and Education

Essential

  • GCSE or equivalent at Grade C / Level 4-9 to include Maths and English

Desirable

  • NVQ level 2 in Business and Administration or equivalent

Knowledge and Training

Essential

  • Demonstrable knowledge of Microsoft offices packages
  • NHS experience

Desirable

  • Proficient in the use of NHS systems eg; Sunrise, OASIS

Experience

Essential

  • Administrative and clerical experience
  • Relevant experience in a similar role

Desirable

  • Experience of working in an Emergency Care environment
Person Specification

Qualifications and Education

Essential

  • GCSE or equivalent at Grade C / Level 4-9 to include Maths and English

Desirable

  • NVQ level 2 in Business and Administration or equivalent

Knowledge and Training

Essential

  • Demonstrable knowledge of Microsoft offices packages
  • NHS experience

Desirable

  • Proficient in the use of NHS systems eg; Sunrise, OASIS

Experience

Essential

  • Administrative and clerical experience
  • Relevant experience in a similar role

Desirable

  • Experience of working in an Emergency Care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ


Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ


Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Directorate Manager

Jean-Marie Pegg

jean-marie.pegg@nhs.net

01384456111

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

253-0425-7128976

Job locations

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ


Supporting documents

Privacy notice

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