Job summary
Pro-actively support the Continuing Healthcare Business Manager in the provision of administrative support to the entire CHC team and associated services. This will include providing PA duties to Head of CHC, business, secretarial and administrative support to the Continuing Healthcare process and associated work streams. This includes a range of minutes and reports which once agreed are shared with a range of stakeholders and partners, members of the public and legal representatives. File preparation, collation of information in response processes including SAR/FOI requests. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager, and as changes in legislative frameworks dictate.
Job share to cover 22.5 hours per week over 3 days.
Main duties of the job
To be thoroughly conversant with the National Framework for NHS Continuing Care (CHC) and ensure that the policy is efficiently and consistently applied as part of the administrative process and implement any proposed national changes.
To ensure that the administrative processes for the management of continuing healthcare requests accords with National and Local Policies.
Support the CHC service with secretarial and administrative systems, process and procedures to support efficient day to day operations of the CHC team.
The post holder will be required to demonstrate initiative in organising their own workload as well as working independently. There will be an expectation for the post holder to be highly motivated, flexible and enthusiastic.
To undertake ad-hoc support for project work as delegated by the CHC Business Lead.
To be able to work, predominantly under supervision, but be able to prioritise an unpredictable workload and ensure competing priorities are delivered as expected in a timely manner and within the policies and principles of the ICB standards.
To maintain constructive relationships with a broad range of internal and external stakeholders. Attend team, CHC panel, retrospective and Local Resolution meetings, to take and transcribe minutes and reports.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
As part of a team, to provide business, secretarial and administrative support to a range of both clinical and non-clinical staff within the CHC team.
To maintain a high standard and quality service by working as a team
To demonstrate initiative and time management in organising own workload and delivering a patient focused service.
As part of a team, to provide general office duties including dealing with post, photocopying, ordering of stationary.
On a daily basis answer queries from patients, carers, public, other professions and care agencies through telephone, email and internal departments, relating to a wide range of issues. Taking messages and accurately recording, directly responding to queries, exercising initiative and judgment to analyse and prioritise issues and escalating as appropriate.
Escalating queries / information on a daily basis when members of the public, colleagues, medical and other professionals are distressed, angry or frustrated; whilst maintaining a polite and professional manner.
To assist with coordinating a delegated range of diaries for staff within the CHC team, taking a pro-active approach. This includes arranging and coordinating a wide range of meetings and appointments with a range of external stakeholders and system partners.
To support the CHC Business Lead to action and process all Subject Access Requests/FOI and to follow the procedure appropriately in given timescales.
Job description
Job responsibilities
As part of a team, to provide business, secretarial and administrative support to a range of both clinical and non-clinical staff within the CHC team.
To maintain a high standard and quality service by working as a team
To demonstrate initiative and time management in organising own workload and delivering a patient focused service.
As part of a team, to provide general office duties including dealing with post, photocopying, ordering of stationary.
On a daily basis answer queries from patients, carers, public, other professions and care agencies through telephone, email and internal departments, relating to a wide range of issues. Taking messages and accurately recording, directly responding to queries, exercising initiative and judgment to analyse and prioritise issues and escalating as appropriate.
Escalating queries / information on a daily basis when members of the public, colleagues, medical and other professionals are distressed, angry or frustrated; whilst maintaining a polite and professional manner.
To assist with coordinating a delegated range of diaries for staff within the CHC team, taking a pro-active approach. This includes arranging and coordinating a wide range of meetings and appointments with a range of external stakeholders and system partners.
To support the CHC Business Lead to action and process all Subject Access Requests/FOI and to follow the procedure appropriately in given timescales.
Person Specification
Qualifications & Education
Essential
- Educated to GCSE standard, NVQ 3 level in relevant subject or equivalent level of qualification or significant equivalent previous proven experience
- Good standard of written and spoken English (I)
- ECDL or equivalent computer skills
Knowledge and Training
Essential
- Experience of preparing agendas and taking detailed and complex minutes
- Experience of working in a constantly changing environment
- Experience of working in a busy office environment
Skills
Essential
- Demonstrate experience of working in an administrative environment and working with computerised data systems
- Confident working as part of a team to manage workload and share learning
- A flexible and adaptable approach to work in order to meet competing priorities in an unpredictable environment
- Post holder must have a high level of keyboard skills and able to use Microsoft Office programs
Desirable
- Awareness of a range of Health Services provision
- Knowledge of the Continuing Health Care and Intermediate Care Services
Other requirements
Essential
- Able to weekends as per rota
Person Specification
Qualifications & Education
Essential
- Educated to GCSE standard, NVQ 3 level in relevant subject or equivalent level of qualification or significant equivalent previous proven experience
- Good standard of written and spoken English (I)
- ECDL or equivalent computer skills
Knowledge and Training
Essential
- Experience of preparing agendas and taking detailed and complex minutes
- Experience of working in a constantly changing environment
- Experience of working in a busy office environment
Skills
Essential
- Demonstrate experience of working in an administrative environment and working with computerised data systems
- Confident working as part of a team to manage workload and share learning
- A flexible and adaptable approach to work in order to meet competing priorities in an unpredictable environment
- Post holder must have a high level of keyboard skills and able to use Microsoft Office programs
Desirable
- Awareness of a range of Health Services provision
- Knowledge of the Continuing Health Care and Intermediate Care Services
Other requirements
Essential
- Able to weekends as per rota
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
