Support Secretary

Job summary

We are looking for a highly motivated and enthusiastic Support Medical Secretary to work within the Pain Management Department based at Russells Hall Hospital in Dudley.

The post holder will provide comprehensive secretarial support to the Pain Management Team demonstrating a commitment to providing high quality patient focused care with a meticulous approach to work and excellent communication skills.

Main duties of the job

To provide a support medical secretarial service within the Directorate.To undertakeaccurateaudio/copy typing of medical correspondence and general administration for the Consultants and their teams.This will includehighly sensitiveand complex medical terminology with a need for confidentiality.

Dealing with enquiries from the patients/relatives, generalpractitionersand individual departments.Reassuring patients (carers/relatives ifappropriate)waiting for appointments, test results and commencement of treatment.Assessing priorities, making and re-arranging appointments or passing messages on to the Medical Team for further attention.

General admin duties including photocopying, filing, bring forward system for investigation filing system, answering the telephone and other office duties, including the requisition and maintenance of adequate stationery stocks.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such asethnically diverse,disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what's available for you here at The Dudley Group.

We are committed to home life balance through flexible working and making reasonable adjustments where possible