Job summary
We are looking for a highly motivated and enthusiastic Support Medical Secretary to work within the Respiratory Department based at Russells Hall Hospital in Dudley.
The post holder will provide comprehensive senior secretarial support to the multi-disciplinary Dudley Respiratory Assessment Service (DRAS) demonstrating a commitment to providing high quality patient focused care.
Main duties of the job
To provide senior secretarial support to the multi-disciplinary team within the Dudley Respiratory Assessment Service through prioritisation and delegation as appropriate, maintaining confidentiality and ensuring the smooth and efficient running of the office.Provide the first point of contact for written, electronic and telephone enquiries on behalf of the team, using judgement to establish the validity and priority of the contact. Liaison with patients, relatives, GPs and other staff and other external agencies as necessary in a professional manner.To be competent in the use of all office equipment to include PC, telephone, photocopier and scanner.To undertake accurate audio/copy typing of medical and general correspondence which will include confidential, sensitive and complex terminology.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such as ethnically diverse, disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what's available for you here at The Dudley Group.
We are committed to home life balance through flexible working and making reasonable adjustments where possible
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications & Education
Essential
- GSCE or equivalent at Grade C or above in Maths and English Language.
- Competence with Microsoft office applications, i.e. Word, Powerpoint, Access, Excel, Outlook
- NVQ level 2 business administration (or equivalent) or working towards
Desirable
- RSA 1/ RSA 2 Typing or equivalent
- NVQ level 3 in business administration
Knowledge and training
Essential
- Willing to undertake any necessary training to meet the requirements of the role
Desirable
- Knowledge of Medical Terminology
Experience
Essential
- Previous secretarial / administration experience
- Experience of using office computer programmes including Excel, Word, Outlook and Access
Desirable
- Previous employment in the NHS in a similar role
Communication and relationship skills
Essential
- Excellent organisational, language and written skills and telephone manner
- Professional and friendly manner
- Able to communicate effectively with different audiences including patients, relatives and other staff
- Flexible, adaptable and reliable
Planning and Organisational skills
Essential
- Ability to effectively prioritise own (and others) workload, to work to tight deadlines and under pressure
- Ability to use own initiative
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination, where people feel they belong and that their contribution is valued.
Person Specification
Qualifications & Education
Essential
- GSCE or equivalent at Grade C or above in Maths and English Language.
- Competence with Microsoft office applications, i.e. Word, Powerpoint, Access, Excel, Outlook
- NVQ level 2 business administration (or equivalent) or working towards
Desirable
- RSA 1/ RSA 2 Typing or equivalent
- NVQ level 3 in business administration
Knowledge and training
Essential
- Willing to undertake any necessary training to meet the requirements of the role
Desirable
- Knowledge of Medical Terminology
Experience
Essential
- Previous secretarial / administration experience
- Experience of using office computer programmes including Excel, Word, Outlook and Access
Desirable
- Previous employment in the NHS in a similar role
Communication and relationship skills
Essential
- Excellent organisational, language and written skills and telephone manner
- Professional and friendly manner
- Able to communicate effectively with different audiences including patients, relatives and other staff
- Flexible, adaptable and reliable
Planning and Organisational skills
Essential
- Ability to effectively prioritise own (and others) workload, to work to tight deadlines and under pressure
- Ability to use own initiative
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination, where people feel they belong and that their contribution is valued.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
