Job summary
We are looking for a highly self-motivated and enthusiastic individual with exceptional administration and IT skills to join our team of Care Co-ordinators.
To act as a care coordinator in RHH, liaising closely with the CPT care coordinators who support 47 GP practices in Dudley. The post holder will be part of the front door team and work closely with the hospital discharge team, to support and facilitate safe discharges from ED, SDEC, AMU and the wards, liaising with the CPT care coordinators and community services as required.
Main duties of the job
- To monitor ED boards, identifying patients who may need care coordination intervention or support
- Communicate effectively and sensitively with patients and their carers, understanding what services they already have and explaining services that might be suitable, gaining consent for referrals as necessary.
- To act as a care coordinator in RHH, liaising closely and effectively with the CPT care coordinators
- The post holder will be part of the front door team and work closely with the hospital discharge team, to support and facilitate safe discharges from ED, SDEC, AMU and the wards,
- To have a good understanding of community services, liaising with services and making referrals as required.
- Provide complex information to patients, their carer's and/or relatives on behalf of the
- Be the point of liaison for CPT care coordinators when patients attend ED or are admitted
- Work closely with the High intensity User Teams and attend meetings as required, gather information as necessary prior to the meetings
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under-represented groups such asethnically diverse,disabled and LGBTQ+ groups. We are also under-represented in-terms of gender within nursing roles and we would welcome applications from people from male and non-binary backgrounds.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD department. These include topics such as communication, wellbeing, team development, cultural competency, and values, plus much more. For those in a Management/Leadership role, there are additional programmes to support you to develop the skills you need. These include our Managers Essentials Programme and a Leadership Programme that all managers will attend as part of your Dudley Managers Induction. Our Learning Prospectus is a great way to discover the details behind what's available for you here at The Dudley Group.
We are committed to home life balance through flexible working and making reasonable adjustments where possible
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications
Essential
- NVQ Level 3 Business Administration or similar administrative diploma.
- 5 GCSE'S Grade C or above including Maths and English ( or equivalent )
Personal Qualities
Essential
- Self-motivated, enthusiastic and forward thinking.
- Flexible to meet the demands of the service.
- Ability to adapt to change.
- Demonstrates personal accountability, emotional resilience and works well under pressure
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring and effective services
- We would expect your values and behaviours to reflect the Trust values of Care, Respect & Responsibility
Knowledge and Training
Essential
- Have up to date knowledge of NHS issues.
- Willingness to undergo further training and development to meet the needs of the role and for personal development.
Communication and Relationship Skills
Essential
- Able to work as part of a team.
- To be able to communicate effectively with patients and other healthcare professionals and provide complex feedback to other members of the multidisciplinary team.
- Sensitive to patient needs
Experiance
Essential
- Experience of partnership/collaborative working and of building relationships with other team members/professionals across a variety of organisations
- Ability to organise, plan and prioritise effectively to meet deadlines, including when under pressure.
- Working knowledge and experience of using IT systems e.g. word, excel, databases.
- Ability to read large amounts of information and extract the salient points, to analyse data and communicate findings
- Ability to keep all information confidential and awareness of information governance.
- Experience of working in a multidisciplinary setting where excellent influence and negotiation skills are required.
Desirable
- Experience of working with professionals in a healthcare setting e.g. primary care.
- Knowledge/familiarity with medical terminology
Person Specification
Qualifications
Essential
- NVQ Level 3 Business Administration or similar administrative diploma.
- 5 GCSE'S Grade C or above including Maths and English ( or equivalent )
Personal Qualities
Essential
- Self-motivated, enthusiastic and forward thinking.
- Flexible to meet the demands of the service.
- Ability to adapt to change.
- Demonstrates personal accountability, emotional resilience and works well under pressure
Equality, Diversity, Inclusion and Trust Values
Essential
- Able to provide safe, caring and effective services
- We would expect your values and behaviours to reflect the Trust values of Care, Respect & Responsibility
Knowledge and Training
Essential
- Have up to date knowledge of NHS issues.
- Willingness to undergo further training and development to meet the needs of the role and for personal development.
Communication and Relationship Skills
Essential
- Able to work as part of a team.
- To be able to communicate effectively with patients and other healthcare professionals and provide complex feedback to other members of the multidisciplinary team.
- Sensitive to patient needs
Experiance
Essential
- Experience of partnership/collaborative working and of building relationships with other team members/professionals across a variety of organisations
- Ability to organise, plan and prioritise effectively to meet deadlines, including when under pressure.
- Working knowledge and experience of using IT systems e.g. word, excel, databases.
- Ability to read large amounts of information and extract the salient points, to analyse data and communicate findings
- Ability to keep all information confidential and awareness of information governance.
- Experience of working in a multidisciplinary setting where excellent influence and negotiation skills are required.
Desirable
- Experience of working with professionals in a healthcare setting e.g. primary care.
- Knowledge/familiarity with medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
