Job summary
We are looking for an enthusiastic and motivated person who is flexible and has excellent secretarial and communication skills. You must have the ability to work unsupervised and under pressure and be able to deal sympathetically with patients and relatives as you will be very much in the front line with the patients and their families.
Your main responsibilities will be to provide comprehensive secretarial and administrative support to consultants and their teams. Previous medical secretarial experience in breast, oncology, vascular and urology services is desirable. Audio typing skills and experience in a similar role would be highly beneficial. You will be part of a team and expected to also provide cross-cover for other secretaries as necessary to facilitate service function.
A good general education including GCSE English and Maths is required together with an excellent working knowledge of Microsoft Office packages and confident in the use of IT is essential along with good audio and keyboard skills. An AMSPAR qualification would be desirable.
Main duties of the job
To provide a comprehensive and efficient secretarial service and general administrative service to the Consultants and their teams and Specialist Nurses and their teams.
To work in close co-operation with staff, patients and other health professionals to ensure a quality of service.
To be an active and supportive member of the department's administrative and clerical team.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Responsibilities:
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients and other departments within the Trust and all other departments.
To type all clinical letters, including those of a sometimes distressing or emotional nature, from shorthand, audiotape or direct dictation as agreed.
To organise and service meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.
To maintain filing systems that facilitates the effective running of the department.
To use the appropriate IT system for checking patient information and appointments. To make, reschedule and cancel appointments as appropriate.
Please see attached job description for further information.
Job description
Job responsibilities
Responsibilities:
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients and other departments within the Trust and all other departments.
To type all clinical letters, including those of a sometimes distressing or emotional nature, from shorthand, audiotape or direct dictation as agreed.
To organise and service meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.
To maintain filing systems that facilitates the effective running of the department.
To use the appropriate IT system for checking patient information and appointments. To make, reschedule and cancel appointments as appropriate.
Please see attached job description for further information.
Person Specification
Education and Training
Essential
- GCSE standard of education
- AMSPAR of equivalent
- RSA 3 typing of equivalent
- Medical Terminology qualification
Knowledge and skills
Essential
- Excellent audio and word processing skills.
- Excellent computer literacy (Word, Excel, PowerPoint)
- Previous Medicine Experience including Breast, Oncology, Vascular and Neurology
- Excellent organisational and administration skills.
- Good customer care skills.
- Effective communication skills.
- Ability to prioritise a busy workload.
- Ability to cope under pressure
- Good verbal and written communication skills.
- Able to work alone and as part of a team
Desirable
- Previous experience in NHS computer packages
- Knowledge of Medical Terminology including breast, oncology, vascular and urology
Experience
Essential
- Previous experience of working in an administrative role
- Previous experience of working in a busy healthcare environment
- Previous secretarial experience
- The ability to manage a busy workload
Desirable
- Previous experience within the NHS
Person Specification
Education and Training
Essential
- GCSE standard of education
- AMSPAR of equivalent
- RSA 3 typing of equivalent
- Medical Terminology qualification
Knowledge and skills
Essential
- Excellent audio and word processing skills.
- Excellent computer literacy (Word, Excel, PowerPoint)
- Previous Medicine Experience including Breast, Oncology, Vascular and Neurology
- Excellent organisational and administration skills.
- Good customer care skills.
- Effective communication skills.
- Ability to prioritise a busy workload.
- Ability to cope under pressure
- Good verbal and written communication skills.
- Able to work alone and as part of a team
Desirable
- Previous experience in NHS computer packages
- Knowledge of Medical Terminology including breast, oncology, vascular and urology
Experience
Essential
- Previous experience of working in an administrative role
- Previous experience of working in a busy healthcare environment
- Previous secretarial experience
- The ability to manage a busy workload
Desirable
- Previous experience within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
