Dental Admin Officer

Dartford and Gravesham NHS Trust

This job is now closed

Job summary

We have a vacancy for a part time Administrator to join our team. The successful applicant will be an active and supportive member of the department's administrative and clerical team, and will provide a comprehensive and efficient general administrative and secretarial service to the Consultants, Specialist Nurses and their teams.

They will be the first point of contact for the department and will be responsible for the smooth administration of the service.

Main duties of the job

First point of contact, ensure that all callers and visitors are dealt with promptly, courteously and appropriately

Deal with all incoming and outgoing telephone calls and ensure enquires are dealt with appropriately

Deal with patients and relatives sympathetically regarding outpatient appointments, dates for investigations and/or any other related matters.

Deal with incoming and outgoing mail and correspondence on a daily basis.

Produce general correspondence, e.g. clinic letters, result letters, medical statements, complaints statements and miscellaneous reports as required.

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Date posted

02 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year per annum pro rata inclusive of allowances

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

252-6201316

Job locations

Darent Valley Hospital

Darenth Wood Road

Dartford

DA2 8DA

Job description

Job responsibilities

Maintain an organised manual and electronic file management system.

Liaise with Medical Records, the Appointments Office and Outpatient Department.

Responsible for updating medical records and the Patient Administration System (PAS) with patients details

Ensure any referrals received into the department are dealt with appropriately.

Ensure investigation results are obtained and available for clinic appointments.

Please see attached job description for more information.

Job description

Job responsibilities

Maintain an organised manual and electronic file management system.

Liaise with Medical Records, the Appointments Office and Outpatient Department.

Responsible for updating medical records and the Patient Administration System (PAS) with patients details

Ensure any referrals received into the department are dealt with appropriately.

Ensure investigation results are obtained and available for clinic appointments.

Please see attached job description for more information.

Person Specification

Education and Training

Essential

GCSE standard of general education including English and Maths
NVQ Level 3 or equivalent experience
RSA or equivalent experience

Desirable

Medical Terminology Qualification (AMSPAR)

Knowledge and Skills

Essential

Excellent standard of literacy and numeracy
Good verbal and written communication skills
Excellent level of knowledge of a full range of secretarial procedures and skill
Excellent computer skills
Excellent verbal and written communication skills
Fast and accurate typing skills
Good inter-personal skills
Ability to work on own initiative and under pressure
Able to prioritise and organise own workload
Able to work autonomously or as part of a team
Ability to work under pressure

Desirable

Previous knowledge of NHS systems

Experience

Essential

Previous administration experience
Experience of managing and prioritising a busy workload

Desirable

Previous work experience within the NHS
Audio typing experience

Personal Attributes

Essential

Flexible attitude to work

Person Specification

Education and Training

Essential

GCSE standard of general education including English and Maths
NVQ Level 3 or equivalent experience
RSA or equivalent experience

Desirable

Medical Terminology Qualification (AMSPAR)

Knowledge and Skills

Essential

Excellent standard of literacy and numeracy
Good verbal and written communication skills
Excellent level of knowledge of a full range of secretarial procedures and skill
Excellent computer skills
Excellent verbal and written communication skills
Fast and accurate typing skills
Good inter-personal skills
Ability to work on own initiative and under pressure
Able to prioritise and organise own workload
Able to work autonomously or as part of a team
Ability to work under pressure

Desirable

Previous knowledge of NHS systems

Experience

Essential

Previous administration experience
Experience of managing and prioritising a busy workload

Desirable

Previous work experience within the NHS
Audio typing experience

Personal Attributes

Essential

Flexible attitude to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.