Job summary
To develop, implement and maintain office practices and procedures in line with DGT Radiology and Trust procedures. To carry out a range of administrative tasks, supporting the Admin and clerical lead and Radiology Op manager, and to give leadership to the A&C team on both sites. To prioritise and support appropriately, organise and implement appropriate actions supporting the A&C Lead. To use initiative and 'act up' into the radiology admin and clerical lead post when required.
The successful applicant will act as a Senior Supervisor to the admin and clerical Team.
The post is based cross-site, with the successful candidate, working at all sites covered by D& G trust including QMH, DVH, and CDC as required by service requirements.
To provide a comprehensive, efficient administration support service, Supervising A&C staff in a senior supervisor capacity, producing correspondence and other documents as required, including work of a confidential / sensitive nature.
To be responsible for first line, day to day systems administration and related decision making for the radiology information system (appointments, phone calls and reception)
To support and assist the operational lead to capture relevant information for performance reporting. Responsible for developing and implementing appropriate database/s.
To provide administrative support to the development of new projects and pilots towards the intended outcomes.
Main duties of the job
To support the A&C lead in service development plans, as required.
To act as the senior Supervisor for the radiology A&C lead.
When required to assume responsibility for A&C radiology staff, in the absence of the admin and clerical lead, and assume all the responsibilities that this post requires.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all of our staff are double vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and our patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
- Trust policies and procedures
To adhere to the Trusts agreed policies and procedures.
To promote and develop the equality of opportunity in accordance with the Trusts Equal Opportunities Policy
To protect the confidentiality of information relating to the Trust, Patient and Staff or other agencies
It is expected that employees will provide a quality service to both internal and external agencies. The post holder is required to participate in and develop clinical governance within their sphere of responsibility.
All Trust employees are required to be familiar with, and comply with, Trust polices and guidelines for infection control and hand hygiene in order to prevent the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include the uniform and dress code policy, the use of personal protective equipment guidance, the guidance on aseptic techniques and the safe handling and disposal of sharps. All staff are required to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections.
- Health and Safety
-
To share in the responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.
It is the responsibility of all staff to minimise the Trust's environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.
All staff are expected to behave in accordance with Our Behaviours. The six areas of focus are the responsibility of each individual and should be the basis for all work undertaken within the Trust.
Job description
Job responsibilities
- Trust policies and procedures
To adhere to the Trusts agreed policies and procedures.
To promote and develop the equality of opportunity in accordance with the Trusts Equal Opportunities Policy
To protect the confidentiality of information relating to the Trust, Patient and Staff or other agencies
It is expected that employees will provide a quality service to both internal and external agencies. The post holder is required to participate in and develop clinical governance within their sphere of responsibility.
All Trust employees are required to be familiar with, and comply with, Trust polices and guidelines for infection control and hand hygiene in order to prevent the spread of healthcare-associated infections. For clinical staff with direct patient contact, this will include the uniform and dress code policy, the use of personal protective equipment guidance, the guidance on aseptic techniques and the safe handling and disposal of sharps. All staff are required to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections.
- Health and Safety
-
To share in the responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.
It is the responsibility of all staff to minimise the Trust's environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.
All staff are expected to behave in accordance with Our Behaviours. The six areas of focus are the responsibility of each individual and should be the basis for all work undertaken within the Trust.
Person Specification
Education/ Professional Qualification
Essential
- Good standard of education to minimum GCSE 'O' level A-C standard
- IM&T qualifications to minimum GCSE A level standard or above
- RSA III
Skills and Abilities
Essential
- Good communication skills
- Proactive/'can do' attitude/ability
- Ability and confidence to work safely and effectively without direct supervision
- Able to plan and prioritise own workload
- Ability to work in a team
- Problem solving and decision making and escalation skills
- Good communication skills - both verbal and written
- Advanced I.T. skills
Desirable
- Awareness of developments in the NHS
Experience
Essential
- Administration - comprehensive experience in healthcare
- Staff Supervision - day to day supervision
- I.T. systems - in-house systems as well as Microsoft, etc
- Experience of dealing with complaints
- Experience in performing staff management duties, such as PDR
- Experience of dealing with confrontational and emotional enquiries
Desirable
- Radiology Services
- Marketing
Knowledge and Interest
Essential
- Awareness for personal development and responsibility to enhance professional skills.
- Able to plan and deliver workload to support requirements of post
- Desire to develop with the needs of the service
Desirable
- Evidence of implementing ideas and developing services
- Good understanding of modern NHS
Person Specification
Education/ Professional Qualification
Essential
- Good standard of education to minimum GCSE 'O' level A-C standard
- IM&T qualifications to minimum GCSE A level standard or above
- RSA III
Skills and Abilities
Essential
- Good communication skills
- Proactive/'can do' attitude/ability
- Ability and confidence to work safely and effectively without direct supervision
- Able to plan and prioritise own workload
- Ability to work in a team
- Problem solving and decision making and escalation skills
- Good communication skills - both verbal and written
- Advanced I.T. skills
Desirable
- Awareness of developments in the NHS
Experience
Essential
- Administration - comprehensive experience in healthcare
- Staff Supervision - day to day supervision
- I.T. systems - in-house systems as well as Microsoft, etc
- Experience of dealing with complaints
- Experience in performing staff management duties, such as PDR
- Experience of dealing with confrontational and emotional enquiries
Desirable
- Radiology Services
- Marketing
Knowledge and Interest
Essential
- Awareness for personal development and responsibility to enhance professional skills.
- Able to plan and deliver workload to support requirements of post
- Desire to develop with the needs of the service
Desirable
- Evidence of implementing ideas and developing services
- Good understanding of modern NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
