Job summary
This is an exciting and exceptional opportunity to become an integral member of the team who will be key to the evolving Patient Safety Strategy at Dartford and Gravesham NHS Trust.
We as a Trust are transitioning to fully adopt the Patient Safety Incident Response Framework (PSIRF) and Learn from Patient Safety Events (LFPSE) and we are seeking an individual who will be a leader for our patient safety team. This person will work across our Trust sites supporting the clinical and non-clinical teams implementing the revisions to how patient safety incidents are investigated in the NHS and improvements implemented to ensure effective, safe patient care.
We wish to be forward facing with room for innovative ideas and approaches to ensure we reach all of our invested community that cares about patient safety.
Main duties of the job
In this role you will support the Governance leadership and the Head of Patient Safety in the implementation of systems (for identification, management and learning from safety issues) within their Divisions and Trust wide, through:
- promotion of a just and fair culture and continuous improvement through feedback, and provision of training and education.
- provision of reports of aggregated adverse incidents.
- advising on, and participating in, the investigation of incidents (including root cause analysis) and report writing.
You will participate in the introduction and implementation of the new National Patient Safety Framework throughout the Trust, acting as a resource for managers when implementing the patient safety agenda within their Divisions.
This role requires that you have excellent communication skills being able to converse with a wide range of staff to explain complex information. You should also have an expert knowledge of medical terminology as the position will involve working with clinical records.
You will support the Head of Patient Safety in leading the Patient Safety team within the Governance Directorate and be able to work autonomously when required, managing and prioritising your own workload.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
Lead delegated Trust investigations alongside team(s) of specialty experts, Divisional representatives and appropriate members (decided as appropriate by investigation terms of reference) of any incident which is categorised as Serious Incident and or Patient Safety Incident Investigation (PSII). This will include directing and supporting the investigation team to identify immediate actions required to ensure there is no further risk to patients/staff.
Ensure Duty of Candour principles are appropriately and timely followed and embedded within the Divisional processes.
Investigations: conduct these in a timely manner and establishing appropriate support in order to plan SMART actions for quality improvement.
Monitor completion of the action plans and request evidence of implementation.
The post holder will explore the themes, trends and patterns arising from investigations to support the Trusts learning lessons agenda.
Support the Complaints and Claim Manager with investigation reports required in preparation for inquests.
To ensure accurate and timely communication to the Division and Corporate teams and accurate maintenance of databases.
To participate in meetings with patients, families and carers to communicate the findings of an investigation report. This will often involve meeting with people who may be anxious, upset and distressed to offer support and to facilitate answers to questions they may have.
Contribute to Department papers and Trust documents as required e.g. CLIPAR report, Quality Account
Please see attached job description for more information.
Job description
Job responsibilities
Lead delegated Trust investigations alongside team(s) of specialty experts, Divisional representatives and appropriate members (decided as appropriate by investigation terms of reference) of any incident which is categorised as Serious Incident and or Patient Safety Incident Investigation (PSII). This will include directing and supporting the investigation team to identify immediate actions required to ensure there is no further risk to patients/staff.
Ensure Duty of Candour principles are appropriately and timely followed and embedded within the Divisional processes.
Investigations: conduct these in a timely manner and establishing appropriate support in order to plan SMART actions for quality improvement.
Monitor completion of the action plans and request evidence of implementation.
The post holder will explore the themes, trends and patterns arising from investigations to support the Trusts learning lessons agenda.
Support the Complaints and Claim Manager with investigation reports required in preparation for inquests.
To ensure accurate and timely communication to the Division and Corporate teams and accurate maintenance of databases.
To participate in meetings with patients, families and carers to communicate the findings of an investigation report. This will often involve meeting with people who may be anxious, upset and distressed to offer support and to facilitate answers to questions they may have.
Contribute to Department papers and Trust documents as required e.g. CLIPAR report, Quality Account
Please see attached job description for more information.
Person Specification
Education and Training
Essential
- Educated to degree/ diploma or equivalent level.
- Masters / working towards or equivalent level experience
- Current professional registration or similar relevant experience.
- Evidence of further professional development.
Desirable
- Patient safety or quality related qualification.
Knowledge and Skill
Essential
- Knowledge of the National Patient Safety Framework including role of Patient Safety Specialist.
- Trained in investigation techniques.
- Understanding of Human Factors
- Excellent written and verbal communication skills
- Excellent presentation skills and the ability to present data and information in a professional succinct format appropriate for Board level
- High level computer skills in the use of spreadsheets, word processing, graphics, PowerPoint and the specialist risk management software
- Excellent report writing skills to ensure effective communication of all aspects of quality and patient safety activity within the Division throughout the specialties and up to the Trust Board.
- Ability to translate complex or technical information in a simple, clear concise manner to staff or patients.
- Ability to remain calm whilst managing highly complex and difficult situations where there is often direct conflict
- Ability to work independently, prioritising own workload with self-direction.
- Excellent time management skills and the ability to manage complex and competing diary commitments
Desirable
- Knowledge of good practice and quality standards in corporate and clinical governance.
Experience
Essential
- Experience of conducting thorough investigations outlining the findings of investigations in a report.
- Experience of conducting thorough investigations outlining the findings of investigations in a report.
- Evidence of staff management in the NHS.
- Experience of training delivery and facilitating learning.
- Evidence of experience dealing with complex and/or sensitive information and unpredictable situations
Desirable
- Risk Management System Super-user
- Previous experience of safety investigations.
Personal Attributes
Essential
- Enthusiastic and self-aware.
- Creative and flexible
- Ability to motivate staff and change behaviours and attitudes
- Resilient under pressure.
- Political astuteness and ability to represent the Trust locally when required.
- Able to travel across sites.
Person Specification
Education and Training
Essential
- Educated to degree/ diploma or equivalent level.
- Masters / working towards or equivalent level experience
- Current professional registration or similar relevant experience.
- Evidence of further professional development.
Desirable
- Patient safety or quality related qualification.
Knowledge and Skill
Essential
- Knowledge of the National Patient Safety Framework including role of Patient Safety Specialist.
- Trained in investigation techniques.
- Understanding of Human Factors
- Excellent written and verbal communication skills
- Excellent presentation skills and the ability to present data and information in a professional succinct format appropriate for Board level
- High level computer skills in the use of spreadsheets, word processing, graphics, PowerPoint and the specialist risk management software
- Excellent report writing skills to ensure effective communication of all aspects of quality and patient safety activity within the Division throughout the specialties and up to the Trust Board.
- Ability to translate complex or technical information in a simple, clear concise manner to staff or patients.
- Ability to remain calm whilst managing highly complex and difficult situations where there is often direct conflict
- Ability to work independently, prioritising own workload with self-direction.
- Excellent time management skills and the ability to manage complex and competing diary commitments
Desirable
- Knowledge of good practice and quality standards in corporate and clinical governance.
Experience
Essential
- Experience of conducting thorough investigations outlining the findings of investigations in a report.
- Experience of conducting thorough investigations outlining the findings of investigations in a report.
- Evidence of staff management in the NHS.
- Experience of training delivery and facilitating learning.
- Evidence of experience dealing with complex and/or sensitive information and unpredictable situations
Desirable
- Risk Management System Super-user
- Previous experience of safety investigations.
Personal Attributes
Essential
- Enthusiastic and self-aware.
- Creative and flexible
- Ability to motivate staff and change behaviours and attitudes
- Resilient under pressure.
- Political astuteness and ability to represent the Trust locally when required.
- Able to travel across sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
