Outpatients Administrator

Job summary

Reception

The Outpatient Reception staff are the first point of contact for patients attending any of the Trust's clinics and staff are expected to demonstrate a high level of professionalism when greeting patients, checking them in for their appointment and answering any queries or questions. Approximately 6500 follow-up outpatient appointments are booked through the department and over 10,000 patients are checked in each month.

Based on departmental staffing levels, and the needs of the service it may be necessary to visit one of the other trust sites.

Main duties of the job

To liaise with patients, relatives, clinicians and medical secretaries in all departments throughout the Trust to ensure that a high quality service is provided to all users.

To communicate effectively (both verbally and non-verbally) with patients

To work in a sometimes challenging environment involving patients who may be highly distressed

• To ensure that data protection, patient confidentiality and other applicable requirements are adhered to at all times

To receive and answer telephone calls from patients, relatives, GPs and other sources outside of the Trust, and respond to emails and faxes from patients and other staff members

To ensure excellent communications and customer care at all times

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change:Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, searchHHFT Climate Actionor contactclimateaction@hhft.nhs.uk.