Job summary
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Hampshire and the Isle of Wight Acute Care Collaborative have come together as part of the Integrated Care Board (ICB) as an Acute Provider Collaborative (APC) to invest in Electronic Patient Record (EPR) functionality.
The post holder will be responsible for designing and completing the preparation enabling activities for the future state IT Service Models within the Electronic Patient Record (EPR) Programme, working in close collaboration with EPR teams and digital personnel across the four NHS trusts to ensure operational readiness and a safe, coordinated service transition to the new shared EPR and providing essential early life support through the EPR deployments. The IT Operations Lead will play a key role in co-designing and supporting the implementation of robust service models that underpin the future digital landscape, ensuring they are fit for purpose and aligned with ITIL best practices. This includes collaboratively developing procedures for incident management, service request fulfilment, change and problem management, and configuration management, as well as identifying the tools and resources required to support both back-office and frontline digital operations.
The role will include a mix of home and cross site working.
Main duties of the job
- The IT Operations Lead will be responsible for leading the preparatory activities related to IT service models within the shared Electronic Patient Record (EPR) Programme across the four NHS Trusts within the Acute Provider Collaborative (APC).
- The post holder will collaborate closely with EPR teams and digital leads to define and implement robust service models that ensure operational readiness for EPR deployment. This role will focus on ensuring the safe, coordinated transition to the shared EPR system by co-designing procedures for incident management, change control, and configuration management.
- The IT Operations Lead will also support the development of a unified approach to service delivery, aligning processes with ITIL best practices and ensuring that the IT infrastructure supports clinical care, operational management, and performance reporting across the APC.
- Design and Preparation for Future State IT Service ModelsLead the design and execution of enabling activities for future IT service models within the EPR programme, ensuring alignment with operational readiness plans.
- Collaboration Across NHS TrustsWork closely with EPR teams and digital leads across four NHS Trusts to ensure a coordinated and safe transition to the shared EPR system.
About us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Tackling Climate Change:Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, searchHHFT Climate Actionor contactclimateaction@hhft.nhs.uk.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more details including main responsibilities.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for more details including main responsibilities.
Person Specification
Training & Qualificiations
Essential
- Degree in a relevant field such as IT, Computer Science, or Health Informatics (or equivalent level of experience as a manager or leader)
- ITIL certification (Foundation or higher) in Service Management.
- Formal training in Digital Transformation or IT Service Delivery within a healthcare or large-scale operational environment.
- Certification or training in Business Continuity Management or Emergency Preparedness (e.g., ISO 22301 or equivalent) or equivalent experience.
Desirable
- Educated to post graduate level
- Project or Programme Management certification (e.g., PRINCE2, Agile, MSP).
- Training in developing a business case for change or service model design.
- Certification in change management.
- Service Management level ITIL qualification
Experience and Knowledge
Essential
- Proven experience in designing and implementing IT service models in a healthcare or similar complex environment
- Extensive knowledge of ITIL best practices, with practical experience applying them in a service management role.
- Experience in managing the operational readiness and service transition of large IT systems, particularly in a shared or collaborative environment.
- Knowledge of incident management, service request fulfilment, change management, and configuration management within IT operations.
- Experience working collaboratively with multiple stakeholders to develop governance frameworks and business continuity plans.
Desirable
- Experience in leading or contributing to Electronic Patient Record (EPR) or similar large-scale IT system implementations in the healthcare sector.
- Knowledge of emergency preparedness, resilience, and response (EPRR) frameworks in healthcare settings.
- Experience in developing and implementing digital service support models and structures for complex organisations.
Skills & Ability
Essential
- Exceptional verbal and written communication skills and evidence of ability to motivate, negotiate, train, coach and reassure in a difficult or uncertain environment and facilitation
- Able to assimilate multi-disciplinary information and develop solutions
- Exceptional presentational abilities including paper reporting and presenting to senior leaders and clinicians
- Highly-developed IT skills
- Able to work under pressure, prioritise and to deliver outcomes
- Strong leadership and team collaboration skills, with the ability to coordinate across multiple NHS Trusts and digital teams.
- Excellent problem-solving and critical thinking abilities, particularly in complex service delivery scenarios.
- Ability to design and implement service management processes that ensure smooth IT operations and continuous service improvement.
- Skilled in risk management and identifying proactive solutions to mitigate service disruptions and improve service quality.
Desirable
- Ability to manage and prioritise multiple tasks in a busy and complex environment.
- Strong project management and organisational skills, with the ability to oversee highly complex service transitions.
- Ability to influence and negotiate effectively with senior stakeholders and cross-functional teams
Other Specific Requirements
Essential
- Able to work flexibly across All Sites
- A facilitative and inclusive approach to management
- Charismatic team player with high energy levels
- Self-motivated with a flexible and pro-active approach
Person Specification
Training & Qualificiations
Essential
- Degree in a relevant field such as IT, Computer Science, or Health Informatics (or equivalent level of experience as a manager or leader)
- ITIL certification (Foundation or higher) in Service Management.
- Formal training in Digital Transformation or IT Service Delivery within a healthcare or large-scale operational environment.
- Certification or training in Business Continuity Management or Emergency Preparedness (e.g., ISO 22301 or equivalent) or equivalent experience.
Desirable
- Educated to post graduate level
- Project or Programme Management certification (e.g., PRINCE2, Agile, MSP).
- Training in developing a business case for change or service model design.
- Certification in change management.
- Service Management level ITIL qualification
Experience and Knowledge
Essential
- Proven experience in designing and implementing IT service models in a healthcare or similar complex environment
- Extensive knowledge of ITIL best practices, with practical experience applying them in a service management role.
- Experience in managing the operational readiness and service transition of large IT systems, particularly in a shared or collaborative environment.
- Knowledge of incident management, service request fulfilment, change management, and configuration management within IT operations.
- Experience working collaboratively with multiple stakeholders to develop governance frameworks and business continuity plans.
Desirable
- Experience in leading or contributing to Electronic Patient Record (EPR) or similar large-scale IT system implementations in the healthcare sector.
- Knowledge of emergency preparedness, resilience, and response (EPRR) frameworks in healthcare settings.
- Experience in developing and implementing digital service support models and structures for complex organisations.
Skills & Ability
Essential
- Exceptional verbal and written communication skills and evidence of ability to motivate, negotiate, train, coach and reassure in a difficult or uncertain environment and facilitation
- Able to assimilate multi-disciplinary information and develop solutions
- Exceptional presentational abilities including paper reporting and presenting to senior leaders and clinicians
- Highly-developed IT skills
- Able to work under pressure, prioritise and to deliver outcomes
- Strong leadership and team collaboration skills, with the ability to coordinate across multiple NHS Trusts and digital teams.
- Excellent problem-solving and critical thinking abilities, particularly in complex service delivery scenarios.
- Ability to design and implement service management processes that ensure smooth IT operations and continuous service improvement.
- Skilled in risk management and identifying proactive solutions to mitigate service disruptions and improve service quality.
Desirable
- Ability to manage and prioritise multiple tasks in a busy and complex environment.
- Strong project management and organisational skills, with the ability to oversee highly complex service transitions.
- Ability to influence and negotiate effectively with senior stakeholders and cross-functional teams
Other Specific Requirements
Essential
- Able to work flexibly across All Sites
- A facilitative and inclusive approach to management
- Charismatic team player with high energy levels
- Self-motivated with a flexible and pro-active approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
